Account & Supplier Risk Investigator I

Expedia Group; Honolulu (HI); On-site; USD 39,000 - 62,500; Full time

Job summary

Expedia Group is seeking an Account & Supplier Risk Investigator I to help protect partners, customers and our business from unauthorized access and fraudulent activity. You will monitor activity across Expedia Group accounts and supply partners, making real-time risk assessments.

The role requires analytical thinking, SQL/Big data query experience, and strong communication to collaborate with internal and external stakeholders.

Qualifications

• Relevant experience in eCommerce risk environments.
• Proven capacity for analytical thought.
• Experience with SQL, Redshift, Qubole, or Splunk desirable; ability to learn data mining tools essential.
• Superb interpersonal skills and effective communication with internal and external parties.
• High degree of self-motivation and continuous improvement mindset.
• Flexibility to adapt and handle multiple assignments while working independently.
• Enjoy working as part of a creative, adaptable team within an evolving area of the company.
• Attention to detail and ability to prioritize work to meet business needs.

Responsibilities

• Support multiple real-time work queues and out-of-queue monitoring tasks, making independent, accurate decisions on high-risk behaviors across Expedia Group accounts and supply partners
• Consistently maintain or exceed required performance standards related to productivity, quality, and efficiency
• Execute pre-written SQL and Redshift database queries to retrieve data for investigations
• Participate in initiatives to identify improvements in tools and processes
• Provide feedback on critical issues impacting the team workflow, including bugs, data gaps, and technical problems
• Maintain up-to-date knowledge of the account and supplier risk space
• Respond to and resolve inbound customer and partner escalations
• Suggest changes to policies and procedures to enhance team effectiveness
• May be required to support business continuity emergencies, as requested by leadership
• Support other duties as assigned

Skills

Analytical thinking

Interpersonal communication

Adaptability

Multitasking

Tools

SQL

Redshift

Qubole

Splunk

Job description

Account & Supplier Risk Investigator I

We are a team of dedicated analysts passionate about protecting our partners, customers, and our business from unauthorized account access and fraudulent behavior. We monitor account and supply partner listing activity to identify high‑risk behavior and take decisive action to keep our customers secure. This role requires flexibility in adapting your approach as circumstances change. As fraud never stops, neither do we. We are a global operations team with analysts in the US, EU, and India providing 24x7 coverage and scheduling flexibility is needed in this role.

What You’ll Do:

• Support multiple real‑time work queues and out‑of‑queue monitoring tasks, making independent, accurate decisions on high‑risk behaviors across Expedia Group accounts and supply partners
• Consistently maintain or exceed required performance standards related to productivity, quality, and efficiency
• Execute pre‑written SQL and Redshift database queries to retrieve data for investigations
• Participate in initiatives to identify improvements in tools and processes
• Provide feedback on critical issues impacting the team workflow, including bugs, data gaps, and technical problems
• Maintain up‑to‑date knowledge of the account and supplier risk space
• Respond to and resolve inbound customer and partner escalations
• Suggest changes to policies and procedures to enhance team effectiveness
• May be required to support business continuity emergencies, as requested by leadership
• Support other duties as assigned

Who You Are:

• Relevant experience in eCommerce risk environments
• Proven capacity for analytical thought
• Experience with SQL, Redshift, Qubole, or Splunk desirable; ability to learn data mining tools essential
• Superb interpersonal skills and effective communication with internal and external parties
• High degree of self‑motivation and continuous improvement mindset
• Flexibility to adapt and handle multiple assignments while working independently
• Enjoy working as part of a creative, adaptable team within an evolving area of the company
• Attention to detail and ability to prioritize work to meet business needs

Salary and Benefits

The total cash range for this position in Springfield is $39,000.00 to $54,500.00. Employees in this role have the potential to increase their pay up to $62,500.00, the top of the range, based on ongoing, demonstrated, and sustained performance.

Expedia Group offers a wide range of benefits to support employees and their families, including medical, dental, and vision coverage; paid time off; an Employee Assistance Program; wellness and travel reimbursement; travel discounts; and an International Airlines Travel Agent (IATAN) membership.

Equal Employment Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E‑Verify.