Fraud & Risk Investigator II — AI-Assisted, Hybrid Role

14101 Travelscape, LLC; Springfield (MO); Hybride; USD 47 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

Paid time off

Employee Assistance Program

Travel discounts

IATAN membership

Résumé du poste

Expedia Group in Springfield, MO is seeking a Fraud & Risk Investigator II to monitor high-risk transactions and analyze activity using AI-assisted insights. You will validate AI outputs, coordinate with internal teams, and help prevent fraud while maintaining data privacy and security.

The role supports a hybrid work model and requires 1+ year in an investigative/analytical role, strong Microsoft 365 skills, and a willingness to work flexible hours.

Qualifications

• 1+ year in investigative or analytical roles.
• Proven productivity and quality record.
• Document findings and explain decisions clearly.
• Experience in fast-paced queue environments with AI tools.
• Proficient in Microsoft 365 and web research.
• Willing to work flexible hours including weekends/holidays.
• Interest in generative AI to boost research and productivity.

Responsabilités

• Monitor queues to assess high-risk transactions with AI-assisted insights.
• Use approved AI tools to summarize cases and surface fraud insights, validating output.
• Manage and respond to communications across channels.
• Share fraud trends and insights with peers and leadership.
• Provide feedback on AI tool performance to improve support.
• Run standard SQL queries to extract data and generate reports.
• Work in a hybrid environment to foster collaboration and culture.

Connaissances

Detail-oriented

Analytical

Independent decisions

Documentation

Microsoft 365

Research skills

Time management

AI tools interest

Outils

SQL

Description du poste

Expedia Group in Springfield, MO is seeking a Fraud & Risk Investigator II to monitor high-risk transactions and analyze activity using AI-assisted insights. You will validate AI outputs, coordinate with internal teams, and help prevent fraud while maintaining data privacy and security.

The role supports a hybrid work model and requires 1+ year in an investigative/analytical role, strong Microsoft 365 skills, and a willingness to work flexible hours.