Account Supervisor & Customer Experience Lead

JP Morgan Chase; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

JP Morgan Chase in San Antonio, TX seeks an experienced team leader to deliver outstanding customer experiences and cultivate lasting relationships. You will coach a branch or call-center team, coordinate with peers and leadership, and drive performance through clear coaching and data-driven decisions.

This role requires adherence to policies and regulatory requirements, strong communication, change management, and the ability to implement improvements that benefit customers and the business.

Qualifications

• Minimum 3 years customer service experience.
• Excellent verbal and written communication.
• Ability to influence and implement change.
• Strong prioritization and data analysis skills.
• High School diploma/GED is required.

Responsibilities

• Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business
• Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments and relationships
• Identify process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes
• Ensure team's adherence to operating policies and procedures, and legal and compliance regulations
• Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
• Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you're doing, and summarize your impact in your year-end Self-Evaluation.

Skills

Customer service experience (3+ years)

Communication skills

Influencing

Change management

Prioritization

Data analysis

Education

High School diploma/GED

Job description

JP Morgan Chase in San Antonio, TX seeks an experienced team leader to deliver outstanding customer experiences and cultivate lasting relationships. You will coach a branch or call-center team, coordinate with peers and leadership, and drive performance through clear coaching and data-driven decisions.

This role requires adherence to policies and regulatory requirements, strong communication, change management, and the ability to implement improvements that benefit customers and the business.