Account Team Lead: Customer Experience & Ops Improvement

JPMorgan Chase & Co.; Tempe (AZ); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase in Tempe, AZ is seeking an Account Supervisor who can lead a team to deliver outstanding customer experiences and build lasting relationships. You will drive service metrics, coach staff, and manage process improvements while ensuring compliance and risk controls.

The role emphasizes leadership, accountability, and collaboration across lines of business, with on-site training and a flexible schedule within a full-time, 40-hour workweek.

Competenze

• Minimum 3 years customer service experience.
• Verbal and written communication skills.
• Influencing skills.
• Change implementation skills.
• Prioritization skills.
• Data analysis skills.
• High School diploma/GED required.

Mansioni

• Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business
• Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments and relationships
• Identify process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes
• Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations
• Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
• Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation.

Conoscenze

Customer service

Verbal communication

Written communication

Influencing skills

Change management

Prioritization

Data analysis

Formazione

High School diploma/GED

Descrizione del lavoro

JPMorgan Chase in Tempe, AZ is seeking an Account Supervisor who can lead a team to deliver outstanding customer experiences and build lasting relationships. You will drive service metrics, coach staff, and manage process improvements while ensuring compliance and risk controls.

The role emphasizes leadership, accountability, and collaboration across lines of business, with on-site training and a flexible schedule within a full-time, 40-hour workweek.