Client Experience & Team Leader

JP Morgan Chase; San Antonio (TX); Ibrido; USD 52.000 - 90.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase in Texas is seeking an Account Supervisor to lead a team delivering exceptional customer experiences and building lasting relationships with clients. You will drive service metrics, manage performance, and ensure adherence to risk and compliance while enabling continuous improvement across the organization.

The role requires a minimum of 3 years in customer service, strong communication, influencing and change management skills, and the ability to analyze data to inform decisions.

Competenze

• Minimum 3 years customer service experience.
• Verbal and written communication skills.
• Influencing skills.
• Change implementation skills.
• Prioritization skills.
• Data analysis skills.
• High School diploma/GED required.

Mansioni

• Execute on business initiatives by maintaining open communication with team and leadership.
• Make informed business decisions using policies, procedures, and relationships.
• Identify process improvements and implement changes with change management.
• Ensure adherence to operating policies, procedures, and compliance regulations.
• Manage performance, coach, and develop employees to drive results.
• Demonstrate Manager Capabilities and document impact in self-evaluation.

Conoscenze

Customer service

Verbal and written communication

Influencing skills

Change implementation

Prioritization

Data analysis

Formazione

High School diploma/GED

Descrizione del lavoro

JPMorgan Chase in Texas is seeking an Account Supervisor to lead a team delivering exceptional customer experiences and building lasting relationships with clients. You will drive service metrics, manage performance, and ensure adherence to risk and compliance while enabling continuous improvement across the organization.

The role requires a minimum of 3 years in customer service, strong communication, influencing and change management skills, and the ability to analyze data to inform decisions.