Account Specialist — Customer Success & Retention (Mon–Fri)

Air Liquide; Salina (KS); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and AD&D

Disability Insurance

401(k) with company match

Paid Holidays & Vacation

14-week parental leave

Job summary

Airgas, an Air Liquide company, is hiring an Account Specialist in Kansas (Salina/Wichita/Hutchinson). This role focuses on proactive account management, churn prevention, and orchestrating daily operational needs to support the local salesforce.

The position emphasizes cross‑functional leadership, omnichannel sales support, and leveraging ERP/CRM tools to optimize profitability and customer experience. Monday–Friday, no weekend work; comprehensive benefits are offered.

Qualifications

• Active Class D driver’s license; reliable transportation.
• High school diploma; BA in Business Admin/Marketing/Supply Chain or related discipline, or CCXP certification preferred.
• 3–5+ years in CX/VoC strategy or strategic account management in B2B industrial environments.
• Proficiency in SAP, CRM, and analytics software to forecast retention trends.
• Strong financial acumen with pricing, margins and profitability analysis.
• Proficient with Excel/Google Sheets and basic financial math.

Responsibilities

• Account health monitoring and proactive outreach to reduce churn.
• Coordinate with Sales and Operations to meet service levels.
• Lead cross‑functional initiatives to improve CES and profitability.
• Support outside sales with multi-channel order management and customer insights.
• Prepare for new customer requirements with production, distribution and sales teams.

Skills

Bilingual English/Spanish

VoC strategy

Customer experience

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Marketing

Bachelor’s degree in Supply Chain Management

CCXP certification

Tools

SAP

CRM systems

Job description

Airgas, an Air Liquide company, is hiring an Account Specialist in Kansas (Salina/Wichita/Hutchinson). This role focuses on proactive account management, churn prevention, and orchestrating daily operational needs to support the local salesforce.

The position emphasizes cross‑functional leadership, omnichannel sales support, and leveraging ERP/CRM tools to optimize profitability and customer experience. Monday–Friday, no weekend work; comprehensive benefits are offered.