Sr. Commercial Finance Servicing Associate (Vehicle)

Hyundai Capital; Plano (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid schedule

Vehicle benefits

Health coverage

HSA contributions

401(k) match

Life & disability insurance

Wellbeing programs

Career development

Volunteer time off

Charitable donation

Job summary

Hyundai Capital America is seeking a Sr. Commercial Finance Servicing Associate (Vehicle) to manage servicing, collections, and customer interactions for CVF accounts and Fleet customers. You will act as the primary contact, resolving delinquencies, processing payments, and ensuring accurate account records.

The role supports hybrid work, collaborates cross-functionally, and emphasizes high-quality customer experiences while contributing to portfolio performance and growth.

Qualifications

• Minimum 4–6 years of related experience in commercial finance servicing, collections, or automotive finance.
• Background in auto finance or automotive fleet services is a plus.
• Knowledge of Daybreak, KSIOP and CRM preferred.

Responsibilities

• Service and collect for Retail and Lease CVF accounts and Fleet customers.
• Contact past-due customers to resolve delinquency and set payment plans.
• Document all activities and maintain accurate account information.
• Review misapplied payments and processing errors for CVF accounts.
• Partner with collections teams to resolve repossessions or charge-offs.
• Monitor CVF email/voicemail and respond within SLAs.

Skills

Communication skills

Negotiation

Analytical skills

CRM knowledge

MS Office

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Daybreak

KSIOP

CRM software

Job description

Job Description - Sr. Commercial Finance Servicing Associate (Vehicle) (260000R0)

Job Description

Sr. Commercial Finance Servicing Associate (Vehicle) - ( 260000R0 )

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers, supporting account resolution, payment arrangements, billing inquiries, and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth.

HOW YOU WILL MAKE AN IMPACT

Contact past-due customers by phone or email to resolve delinquency and establish payment arrangements

Handle inbound calls from delinquent CVF customers.

Manage CVF collections queue of accounts 1-89 days delinquent.

Provide payment extensions to qualified CVF customers.

Accurately document all account activity, customer communications, and resolution steps.

Update customer contact information, including phone numbers, addresses, email addresses, and primary contacts.

Perform light skip-tracing activities on delinquent accounts as needed using approved tools and resources.

Partner with Consumer Collections to support resolution of repossessed or charged-off accounts.

CVF Customer Service Support

Manage inbound and outbound CVF customer service calls in a professional and timely manner.

Document customer interactions and complete required account maintenance activities.

Review CVF customer accounts for misapplied payments, processing errors, or account discrepancies.

Document all actions taken on accounts and perform all necessary account actions for CVF customer.

Identify, document, and elevate potential fraud indicators to CVF management in accordance with established procedures.

Manage CVF Email and Voicemail Inboxes.

Monitor and respond to inquiries received through the CVF email inbox within established service-level expectations.

Respond to voicemails within four business hours, or by the next business day when received after hours, on weekends, or on holidays.

CVF Fleet Customer Support

Generate CVF Fleet Customer Statements.

Review and reconcile payments received from CVF Fleet customers.

Document, review and process incoming Total Loss emails for CVF Fleet Customer.

CVF Consolidated Billing Support

Generate, review, and distribute CVF consolidated billing statements for eligible customers.

Review incoming consolidated payments to ensure accurate and timely application.

Qualifications

WHAT YOU WILL BRING TO THE ROLE

Minimum 4-6 years related experience in commercial finance servicing, collections, customer account management, billing, or automotive finance operation including 2+ years of experience in underwriting

Background in auto finance or automotive fleet services a plus

High school diploma or GED equivalent required.

Associate’s or bachelor’s degree preferred.

Knowledge of Daybreak, KSIOP and CRM is preferred

Ability to communicate effectively with internal and external business partners at all levels

Effectively work in a team environment

Strong negotiation skills – ability to negotiate mutually beneficial arrangements with a customer

Ability to follow established workflows, procedures, and compliance requirements

Strong analytical, problem-solving, and account-reconciliation skills

Accounting experience highly desirable

Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.

Knowledge of HCA servicing and collection products, processes and procedures is preferred

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

Hybrid flexibility – 4 days in office, 1 day remote

Vehicle perks – monthly vehicle allowance plus purchase and lease discounts

Comprehensive health coverage – medical, dental, and vision plans

Employer-funded HSA contributions to help reduce healthcare costs

401(k) with company match and immediate vesting from day one

100% company-paid life and disability insurance

Wellbeing benefits including fitness and health resources

Leadership programs and career development that support continuous learning

Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail] .

Primary Location

United States-Texas-Plano

Work Locations

Dallas, TX 6100 W. Plano Parkway, Suite 2000 Suite 2000 Plano 75093