Loss Mitigation Associate - (260000QN) - Plano, TX

MSCCN; Plano (TX); On-site; USD 39,000 - 59,000; Full time

Job summary

Hyundai Capital America is seeking a Loss Mitigation Associate to manage delinquent accounts from 80 days past due through charge-off, performing research, skip tracing, and payment negotiations. The role emphasizes compliance with policies and regulatory requirements while supporting recovery outcomes.

Ideal candidates have 2–4 years in late-stage collections or loss mitigation, with skip tracing experience and familiarity with automotive finance or financial services.

Qualifications

• 2-4 years in late-stage collections, loss mitigation, delinquency management, or account recovery.
• Experience performing skip tracing to locate customers and verify contact information.
• Automotive finance, consumer lending, banking, or financial services experience preferred.

Responsibilities

• Manage an assigned portfolio of delinquent accounts from 80 days past due to charge-off, applying established collection practices to support payment resolution.
• Conduct inbound/outbound collection activities, negotiate payment arrangements and deferrals.
• Document all activity accurately in servicing systems to ensure compliance and support future collection efforts.
• Ensure activities comply with policies, procedures, and regulatory requirements while protecting customer privacy.

Skills

Late-stage collections

Skip tracing

Account recovery

Negotiation

MS Office

Education

High school diploma or GED

Tools

Skip tracing tools

Internal servicing systems

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Description - Internal

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs account research, customer contact activities, skip tracing to locate customers and obtain updated contact information, and repayment negotiations to mitigate losses and support account resolution outcomes within established policies, procedures, and approval guidelines. This role ensures compliance with internal policies, regulatory requirements, and documentation standards while contributing to departmental performance objectives.

HOW YOU WILL MAKE AN IMPACT

1. Portfolio Management, Account Research & Resolution

   Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off, applying established collection practices to support payment resolution, cure delinquencies, and minimize charge-offs while adhering to queue management standards.

   Review account histories, payment behavior, customer circumstances, and relevant account information to assess risk and identify appropriate next steps within established resolution guidelines.

   Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards.

   Apply approved account resolution options and take appropriate actions within defined policies, procedures, and approval limits to support recovery outcomes and minimize losses.

   Collaborate with internal business partners and escape complex or exception-based account issues as needed to facilitate timely and effective account resolution.

2. Inbound / Outbound Collections & Negotiations

   Conduct inbound and outbound collection activities, including negotiating payment arrangements, deferrals, and other approved loss mitigation solutions within established guidelines while balancing customer circumstances and company objectives.

   Perform skip tracing using approved tools, internal systems, and available resources to locate customers, verify and update contact information, document findings, and support effective collection outreach.

3. Documentation, Compliance & Account Administration

   Document all activity accurately and thoroughly within servicing systems to ensure compliance and support future collection efforts.

   Review account records for accuracy and completeness while performing required account maintenance and administrative activities.

   Ensure all collection activities are conducted in compliance with company policies, departmental procedures, and applicable federal, state, and regulatory requirements.

   Protect confidential customer information and maintain adherence to privacy, security, and data governance standards.

   Participate in required training and continuously apply established procedures, controls, and best practices to support operational effectiveness and performance.

Additional Qualifications/Responsibilities

Qualifications

Description - Internal

WHAT YOU WILL BRING TO THE ROLE

• Minimum 2-4 years of experience in late-stage collections, loss mitigation, delinquency management, or account recovery activities.
• Experience performing skip tracing activities, including using skip tracing tools or related research methods to locate customers and obtain updated contact information.
• Automotive finance, consumer lending, banking, or financial service industry experience preferred.
• High school diploma or GED
• Working knowledge of late-stage collections, customer account servicing, delinquency management, or loss mitigation practices.
• Ability to effectively use skip tracing tools, account servicing systems, and available research methods to locate customers, validate contact information, and support account resolution activities.
• Strong account research, analytical, and problem-solving skills with the ability to evaluate account history, payment patterns, customer circumstances, and risk factors to identify appropriate next steps within established guidelines.
• Effective communication and negotiation skills with the ability to secure customer commitments, address objections, and navigate difficult conversations professionally and empathetically.
• Ability to prioritize a high-volume workload, manage multiple accounts, and meet performance expectations in a metric-driven environment.
• Proficiency with Microsoft Office applications to support documentation, tracking, and reporting activities.
• Ability to interpret and apply company policies, departmental procedures, and applicable regulatory requirements.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Minimum Salary: $39,088.00

Maximum Salary: $58,632.00