Payment Servicing Associate

Hyundai Capital; Atlanta (GA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Vehicle allowance

Comprehensive health coverage

Employer‑funded HSA

401(k) with company match

Life and disability insurance

Wellbeing benefits

Leadership programs

Volunteer Time Off

Job summary

Hyundai Capital America (HCA) is hiring a Payment Servicing Associate to support processing requests across channels and ensure timely completion in line with policies and KPIs. The role involves collaboration with QA, insurers, and body shops to resolve issues and maintain accuracy.

The position requires full-time in-office attendance for the first six months, followed by a potential hybrid schedule. Strong customer service skills and MS Office proficiency are essential.

Qualifications

• Minimum 1 year in a customer service role in a fast-paced office.
• Auto finance experience is a plus.
• High School diploma or GED required.
• Strong verbal, written, and interpersonal communication.
• Ability to multi-task and work under pressure.

Responsibilities

• Process requests in line with Payment Servicing SLAs.
• Respond to emails and escalated account issues within SLA.
• Track productivity and provide KPI updates.
• Coordinate with QA and insurance partners to gather required information.

Skills

Customer service

Multitasking

Communication skills

MS Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Job Description - Payment Servicing Associate (260000P0)

Job Description

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Payment Servicing Associate is primarily responsible for supporting functions and processes within the Payment Servicing Teams by processing requests received via multiple channels. This position will ensure all requests/tasks are processed within HCAs timeframes, KPI’s and adhere to HCA’s policy and procedures, as well as compliance.

HOW YOU WILL MAKE AN IMPACT

• Process requests in accordance with Payment Servicing SLAs.
• Respond to emails and various escalated account issues within the assigned SLA.
• Track productivity and provide status updates for KPI’s.
• Work with QA team to ensure Productivity, Quality, Compliance standards are met.
• Generate letters, send and retain documents as requested to ensure accuracy per HCA’s Policy and Procedures while being compliant.
• May contact insurance companies and body shops to obtain information regarding insurance issues.

Please note: This position requires full-time, in-office attendance during the first six months of employment. Following the initial six-month period, employees may be eligible for a hybrid work schedule consisting of one week in the office followed by one week working remotely, subject to business needs and management approval.

Qualifications

WHAT YOU WILL BRING TO THE ROLE

Minimum 1 year working in a customer service role in a fast‑paced office environment.

Auto finance experience a plus.

High School diploma or GED equivalent.

Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization.

Self‑motivated, professional demeanor, and self‑starter.

Proven ability to multi‑task, pay close attention to detail, and ability to work in fast paced environment.

Ability to represent the company while interfacing with insurance companies, body shops, etc.

Agile and can successfully adjust to changing priorities to meet business demand.

Must be proficient with Microsoft Office Suite and working knowledge of general office equipment.

Ability to work well under pressure and meet deadlines.

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer‑funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company‑paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail].