Account Service Coordinator - Industrial Field Support

Ingersoll Rand; Hannibal (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking an Account Service Representative to join their Champion Managed Care team. This role involves managing national accounts, acting as the primary service support contact, and ensuring efficient handling of service requests from start to finish.

The ideal candidate will have strong organizational skills, effective communication, and an aptitude for technical troubleshooting. The position offers a competitive salary range of $45,000-$60,000 and potential remote work opportunity after six months.

Qualifications

• 2+ years of experience in customer service or a similar role.
• 1+ years operating ERP and business systems.
• Ability to manage high-volume service requests.

Responsibilities

• Manage national accounts as the primary contact for service support.
• Coordinate service requests and ensure timely completion.
• Perform basic technical troubleshooting as needed.

Skills

Customer service orientation

Technical troubleshooting

Organizational skills

Communication skills

ERP system navigation

Education

High School Diploma or GED

Associates degree (preferred)

Tools

SAP

Salesforce

Microsoft Office (Excel, Outlook)

Job description

Ingersoll Rand is seeking an Account Service Representative to join their Champion Managed Care team. This role involves managing national accounts, acting as the primary service support contact, and ensuring efficient handling of service requests from start to finish.

The ideal candidate will have strong organizational skills, effective communication, and an aptitude for technical troubleshooting. The position offers a competitive salary range of $45,000-$60,000 and potential remote work opportunity after six months.