Field Services Coordinator

Ingersoll-Rand; Dallas, Northern (TX, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and prescription plans

Dental and vision coverage

401(k) plan

Employee stock grant

Job summary

Ingersoll Rand is seeking a Service Coordinator to support the Customer Center and industrial compressed air services. You will coordinate service technicians, manage customer communications, and ensure efficient order management while meeting operational requirements.

The role emphasizes exceptional customer service, scheduling, invoicing accuracy, and coordination with sales and management to serve client needs. Dallas, TX-based position with travel possible.

Qualifications

• High school diploma or GED and 2-3 years of experience in a related field is required.
• Associate’s or Bachelor’s degree preferred?
• Operating knowledge of Microsoft Office software and working proficiency with hand-held computer (i.e. Smartphone, iPad) is required.
• Knowledge of mechanical and electrical systems is preferred.
• Forklift certification a plus, but not required (we'll certify you!)

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs; maximize efficiency.
• Guide and develop service technicians; assist in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.).
• Ensure EH&S adherence and assist with auditing processes.
• Earn customer loyalty by effective interactions and generate/follow up on service quotes; seek new business.
• Order and receive parts for jobs; monitor shipping and receiving; data entry for service requests; submit warranty claims; and ship parts to factory.
• Display teamwork and dedication; flexible to work overtime and weekends as required.

Skills

Customer service

Microsoft Office

Hand-held devices

Communication

Education

Associate’s or Bachelor’s degree preferred?

Tools

Hand-held device usage

Job description

Ingersoll Rand is seeking a Service Coordinator to support the Customer Center and industrial compressed air services. You will coordinate service technicians, manage customer communications, and ensure efficient order management while meeting operational requirements.

The role emphasizes exceptional customer service, scheduling, invoicing accuracy, and coordination with sales and management to serve client needs. Dallas, TX-based position with travel possible.