Account Retention & Growth Specialist

Republic Services; Louisville (KY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dependent care spending accounts

Disability insurance

Life insurance

EAP

Employee discounts

401(k) with match

ESPP

PTO

Job summary

Republic Services is seeking an Associate Account Manager to proactively maintain and retain relationships with existing customers in an assigned territory. You will make outbound calls and handle inbound contacts to retain business, while cross-selling the full range of Republic Services products to drive growth.

The role emphasizes understanding services, pricing, and offerings, leveraging Salesforce, and collaborating with the Sales Manager to review retention activities and progress toward

Qualifications

• High school diploma or GED required.
• 0-2 years of customer service experience required.

Responsibilities

• Maintain and retain existing customers daily.
• Develop knowledge of services, pricing, and offers for assigned customers.
• Perform contractual re-signs to extend relationships and profitability.
• Respond to cancellation requests per escalation policy.
• Utilize Salesforce to document calls, meetings, and proposals.
• Increase customer penetration by selling the full Republic Services product suite.

Skills

Customer service

Salesforce

Education

High school diploma or GED

Tools

Salesforce

Job description

Republic Services is seeking an Associate Account Manager to proactively maintain and retain relationships with existing customers in an assigned territory. You will make outbound calls and handle inbound contacts to retain business, while cross-selling the full range of Republic Services products to drive growth.

The role emphasizes understanding services, pricing, and offerings, leveraging Salesforce, and collaborating with the Sales Manager to review retention activities and progress toward