Account Growth & Retention Specialist - Waste Services

Republic Services; Charlotte (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Retirement plan with company match

Employee Stock Purchase Plan (ESPP)

Paid Time Off (PTO)

Job summary

Republic Services is seeking an Associate Account Manager in Charlotte, NC to proactively maintain and retain relationships with existing commercial and industrial waste customers. You will make outbound and inbound calls to retain business and expand penetration by selling the full range of Republic Services products.

Responsibilities include daily outreach, in-depth product knowledge, contract renewals, handling cancellation requests, pricing communications, Salesforce usage, and collaboration

Qualifications

• High school diploma or GED is required.
• 0-2 years of customer service experience required.
• Waste or transportation industry experience preferred.

Responsibilities

• Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis.
• Develops and maintains thorough knowledge of the Company’s services, pricing structures, and offers additional services as appropriate to assigned existing customers.
• Performs contractual re-signs on existing customers to extend relationships and increase profitability.
• Responds to all cancellation requests in alignment with established escalation policy.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Utilizes Salesforce daily, schedules and documents all activities (calls, meetings, proposals).
• Captures customer emails, minimizes rate restrictions and customer credits.
• Increases customer penetration by selling full suite of Republic Services products.
• Meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals.
• Performs other job-related duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Tools

Salesforce

Job description

Republic Services is seeking an Associate Account Manager in Charlotte, NC to proactively maintain and retain relationships with existing commercial and industrial waste customers. You will make outbound and inbound calls to retain business and expand penetration by selling the full range of Republic Services products.

Responsibilities include daily outreach, in-depth product knowledge, contract renewals, handling cancellation requests, pricing communications, Salesforce usage, and collaboration