Account Resolutions Assistant

North Star Community Credit Union; Minot (ND); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Mon-Fri daytime schedule

Full benefits package

Job summary

North Star Community Credit Union in Minot, ND is seeking an Account Resolutions Assistant to provide administrative and clerical support for the Account Resolutions team, helping members navigate financial challenges with empathy and confidentiality.

This role focuses on preparing correspondence, maintaining records, handling phones, and supporting collection activities while ensuring compliance with policies.

Qualifications

• High school diploma or GED required.
• One to three years of related experience preferred.

Responsibilities

• Prepare correspondence, reports, and collection documentation.
• Maintain accurate files and records.
• Answer phones and provide administrative support.
• Assist the Account Resolutions team with collection activities.
• Support members with professionalism, empathy, and confidentiality.
• Help ensure collection processes comply with Credit Union policies and regulations.

Skills

Organized

Detail-oriented

Customer service

Professional communication

Team player

Administrative support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Account Resolutions Assistant

North Star Community Credit Union Minot, North Dakota, United States

About this position

Turn Challenges into Fresh Starts

Account Resolutions Assistant

Help People. Stay Organized. Make a Meaningful Difference.

At North Star Community Credit Union, we believe every financial setback deserves a thoughtful conversation—not judgment.

As an Account Resolutions Assistant, you'll play an important role behind the scenes, providing administrative and clerical support that helps our Account Resolutions team assist members through financial challenges. From maintaining accurate records to preparing correspondence and supporting collection activities, your work helps create positive outcomes for both our members and our Credit Union.

If you're organized, detail-oriented, enjoy supporting a team, and want your work to make a difference every day, we'd love to meet you.

We're committed to taking care of our employees just as well as we take care of our members.

What We Offer

• Competitive Pay
• Monday-Friday Daytime Schedule
• Medical, Dental, Vision, Life & Disability Insurance
• 401(k) with Employer Match
• Paid Holidays
• Professional Development & Career Growth
• Supportive, Team-Oriented Culture
• Meaningful Work That Makes a Difference

What Makes This Role Different?

This is more than an administrative position.

You’ll help keep our Account Resolutions team organized and efficient while supporting members during challenging financial situations. Your attention to detail and organizational skills will play an important role in helping members move forward and protecting the Credit Union's assets.

In This Role, You'll

• Prepare correspondence, reports, and collection documentation
• Maintain accurate files and records
• Answer phones and provide administrative support
• Assist the Account Resolutions team with collection activities
• Support members with professionalism, empathy, and confidentiality
• Help ensure collection processes comply with Credit Union policies and regulations

We're seeking someone who is:

• Organized and detail-oriented
• Professional and compassionate
• A proactive problem-solver
• A collaborative team player who enjoys helping others succeed

Candidates with experience in administrative support, banking, credit unions, financial services, customer service, collections, insurance, accounts receivable, or office administration are encouraged to apply.

Qualifications

• High school diploma or GED required
• One to three years of related experience preferred

Build a Career That Matters

At North Star, you'll find more than a job—you'll find a purpose.

Every report you prepare supports better decisions.

Every file you maintain helps keep our members' information accurate and secure.

Every task you complete contributes to helping members overcome financial challenges and strengthens the communities we proudly serve.

Join a team where your organization, professionalism, and compassion make a meaningful impact every day.