Account Resolutions Specialist

North Star Community Credit Union; Minot (ND); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Mon-Fri daytime schedule

Full benefits package

Job summary

North Star Community Credit Union in Minot, ND is seeking an Account Resolutions Assistant to provide administrative and clerical support for the Account Resolutions team, helping members navigate financial challenges with empathy and confidentiality.

This role focuses on preparing correspondence, maintaining records, handling phones, and supporting collection activities while ensuring compliance with policies.

Qualifications

• High school diploma or GED required.
• One to three years of related experience preferred.

Responsibilities

• Prepare correspondence, reports, and collection documentation.
• Maintain accurate files and records.
• Answer phones and provide administrative support.
• Assist the Account Resolutions team with collection activities.
• Support members with professionalism, empathy, and confidentiality.
• Help ensure collection processes comply with Credit Union policies and regulations.

Skills

Organized

Detail-oriented

Customer service

Professional communication

Team player

Administrative support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

North Star Community Credit Union in Minot, ND is seeking an Account Resolutions Assistant to provide administrative and clerical support for the Account Resolutions team, helping members navigate financial challenges with empathy and confidentiality.

This role focuses on preparing correspondence, maintaining records, handling phones, and supporting collection activities while ensuring compliance with policies.