Renewal Specialist: SaaS Accounts & Upsell

Thomson Reuters; Ann Arbor (MI); On-site; USD 78,000 - 146,000; Full time

Benefits offered by this job

Two mental health days off annually

Headspace app access

Tuition reimbursement

401k with company match

Paid time off & holidays

Job summary

Thomson Reuters in Ann Arbor, MI is seeking an Account Specialist to lead end-to-end renewal processes for a portfolio of customers, collaborating with customer success and sales teams to deliver a seamless experience.

You will manage quotes, contracts, renewal forecasting, and identify small upsell opportunities while coordinating with Finance and Legal to ensure smooth transactions. Strong CRM and negotiation skills are essential.

Qualifications

• 2+ years in account management, renewals, inside sales, or customer-facing roles.
• Strong commercial acumen and negotiation skills.
• Excellent communication and relationship management abilities.
• Highly organized with attention to detail and follow-through.
• Proficient in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
• Comfortable working cross-functionally and managing multiple priorities.
• Bachelor's degree in Business, Marketing, or a related field (or relevant experience).

Responsibilities

• Own the end-to-end renewal process for a portfolio of customers
• Manage quoting, contract execution, and renewal forecasting
• Identify and execute low-complexity upsell and cross-sell opportunities
• Respond to inbound commercial inquiries and route complex opportunities appropriately
• Partner with CSMs to align renewal timing with customer value realization
• Collaborate with Finance and Legal to ensure smooth processing of commercial transactions

Skills

Account management

Renewals

Negotiation

Communication

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

CPQ

Job description

Thomson Reuters in Ann Arbor, MI is seeking an Account Specialist to lead end-to-end renewal processes for a portfolio of customers, collaborating with customer success and sales teams to deliver a seamless experience.

You will manage quotes, contracts, renewal forecasting, and identify small upsell opportunities while coordinating with Finance and Legal to ensure smooth transactions. Strong CRM and negotiation skills are essential.