Strategic Renewal Specialist

Thomson Reuters; Eagan (MN); On-site; USD 78,000 - 146,000; Full time

Benefits offered by this job

Flexibility & Work-Life Balance

Career Development & Growth

Industry Competitive Benefits

Culture of Inclusion & Belonging

Social Impact & Volunteer days

Real-World Impact mission

Job summary

Thomson Reuters in the United States is seeking an Account Specialist to lead end-to-end renewals for a portfolio of customers within the renewal window. You will collaborate with customer success and sales teams to deliver a smooth client experience while mitigating risk.

The role emphasizes managing quotes, contracts, and renewal forecasting, with opportunities for low-complexity upsell and cross-sell. Strong CRM and negotiation skills are essential.

Qualifications

• 2+ years in account management or renewal-focused roles.
• Strong commercial acumen and negotiation skills.
• Excellent communication and relationship management abilities.
• Highly organized with attention to detail and follow-through.
• Proficient in CRM and quoting tools (Salesforce, CPQ).
• Bachelor's degree in Business, Marketing, or related field.

Responsibilities

• Own end-to-end renewal process for a portfolio of customers.
• Manage quoting, contract execution, and renewal forecasting.
• Identify and execute low-complexity upsell and cross-sell opportunities.
• Respond to inbound commercial inquiries and route complex opportunities.
• Partner with CSMs to align renewal timing with customer value realization.
• Collaborate with Finance and Legal to ensure smooth processing of transactions.

Skills

Account management

Negotiation

Customer relationship

CRM proficiency

Cross-functional collaboration

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

CPQ platforms

Job description

Thomson Reuters in the United States is seeking an Account Specialist to lead end-to-end renewals for a portfolio of customers within the renewal window. You will collaborate with customer success and sales teams to deliver a smooth client experience while mitigating risk.

The role emphasizes managing quotes, contracts, and renewal forecasting, with opportunities for low-complexity upsell and cross-sell. Strong CRM and negotiation skills are essential.