Account Reactivation & Customer Success Specialist

American Management Assoc.; Trudeau (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

American Management Association in the United States is seeking a Business Development Representative to reactivate dormant accounts and support current customers in planning their employees' professional development needs.

You will contact dormant accounts, verify and update customer profiles, and provide exceptional service as you organize daily schedules. The role requires strong customer focus, time management, and the ability to commute to Saranac Lake daily while contributing to growth.

Qualifications

• Bachelor's degree preferred.
• 2+ years of customer service experience preferred.
• Solid time management and organizational skills.
• Highly motivated and results-driven.
• Must be able to commute to Saranac Lake daily.

Responsibilities

• Contact dormant accounts and inquire about customers’ training needs
• Ensure that customer profiles have accurate contact information
• Provide exceptional customer service when interacting customers
• Plan and organize daily work schedule
• Other related duties

Skills

Customer service

Time management

Organizational skills

Motivated / driven

Communication skills

Education

Bachelor's degree

Job description

American Management Association in the United States is seeking a Business Development Representative to reactivate dormant accounts and support current customers in planning their employees' professional development needs.

You will contact dormant accounts, verify and update customer profiles, and provide exceptional service as you organize daily schedules. The role requires strong customer focus, time management, and the ability to commute to Saranac Lake daily while contributing to growth.