Account Programs Lead: Customer & Ops

Vertiv Group; Westerville (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Vertiv is seeking an Account Program Manager in the United States to partner with Sales, manage orders from quote to invoice, and coordinate with customers and stakeholders across billing and workflow processes.

The role involves coordinating with planning, production, and supply chain to meet customer demand, communicating status and changes, and driving process improvements within the Vertiv Operating System. A bachelor’s degree and strong customer service are expected.

Qualifications

• Minimum of 2 years of order management experience.
• Excellent customer service skills.
• Professional communication skills, both written and verbal.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• MS Office proficient.

Responsibilities

• Coordination with planning to schedule production dates.
• Communicate with customers and partners regarding order status and changes.
• Proactive management of customer needs through communication and problem resolution.
• Ensure invoices are issued correctly and aligned with POs and change orders.
• Coordinate with Operations and Supply Chain to meet demands against inventory and schedules.
• Support process improvement activities within the Vertiv Operating System.
• Manage project-related paperwork and assist with audits.

Skills

Order management

Customer service

Communication

Organizational skills

Analytical skills

MS Office

Education

Bachelor’s degree in Business or related field

Tools

Oracle ERP

Job description

Vertiv is seeking an Account Program Manager in the United States to partner with Sales, manage orders from quote to invoice, and coordinate with customers and stakeholders across billing and workflow processes.

The role involves coordinating with planning, production, and supply chain to meet customer demand, communicating status and changes, and driving process improvements within the Vertiv Operating System. A bachelor’s degree and strong customer service are expected.