Account Program Manager

Vertiv Group; Westerville (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Vertiv is seeking an Account Program Manager in the United States to partner with Sales, manage orders from quote to invoice, and coordinate with customers and stakeholders across billing and workflow processes.

The role involves coordinating with planning, production, and supply chain to meet customer demand, communicating status and changes, and driving process improvements within the Vertiv Operating System. A bachelor’s degree and strong customer service are expected.

Qualifications

• Minimum of 2 years of order management experience.
• Excellent customer service skills.
• Professional communication skills, both written and verbal.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• MS Office proficient.

Responsibilities

• Coordination with planning to schedule production dates.
• Communicate with customers and partners regarding order status and changes.
• Proactive management of customer needs through communication and problem resolution.
• Ensure invoices are issued correctly and aligned with POs and change orders.
• Coordinate with Operations and Supply Chain to meet demands against inventory and schedules.
• Support process improvement activities within the Vertiv Operating System.
• Manage project-related paperwork and assist with audits.

Skills

Order management

Customer service

Communication

Organizational skills

Analytical skills

MS Office

Education

Bachelor’s degree in Business or related field

Tools

Oracle ERP

Job description

Job Description

Short Description for Internal Candidates

Job Description

Short Description for Internal Candidates

The Account Program Manager works with Sales partners to create and manage orders, manage order changes, provide communication to customers and stakeholders, and manage invoice generation. From the time a sales quote becomes an order, until the invoice is approved and paid by the customer, the Customer Service Project Coordinator is responsible for the workflow.

• Description for Internal Candidates

Responsibilities

• Coordination with the planning team to schedule production dates.
• Communication with customers and process partners regarding order status, changes to schedule or issues to resolve.
• Proactive management of customer needs through communication and problem resolution.
• Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.
• Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
• Participates and gives input in process improvement activities utilizing the Vertiv Operating System
• Completes tasks as assigned to support Sales Offices
• Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value.
• Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders.
• Supervises current projects and coordinate with team members to keep workflow on track.
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
• Assist with all internal and external audit requests

Minimum Job Qualifications

• Minimum of 2 years of order management experience
• Excellent customer service skills
• Professional communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Detail-oriented
• MS Office proficient
• Ability to work and multi-task in a fast-paced environment

Preferred Qualifications

• Previous account management or technical experience
• Oracle ERP experience desired
• Bilingual is a plus - English/Spanish

EDUCATION AND CERTIFICATIONS

• Bachelor’s Degree required, with Business or related field preferred.

Physical Requirements

• No Special Physical Requirements

ENVIRONMENTAL DEMANDS

• N/A

Travel Time Required

• N/A

OUR CORE PRINCIPALS

• Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote Transparent & Open Communication

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer.

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Same Posting Description for Internal and External Candidates