Account & Orders Specialist I

ADP, Inc.; Irving (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Bioworld Merchandising is seeking an Account Specialist I in Irving, TX. This role supports account managers and handles day-to-day order-related activities, inquiries, and coordination with internal and offshore teams to ensure accurate order execution.

You will monitor customer requirements, resolve issues impacting orders or compliance, and collaborate with Sales, Production, Shipping, and Logistics to deliver high-quality service.

Qualifications

• Minimum 2 years of experience in inside sales support, customer service, account coordination, or a related role; retail or wholesale apparel/accessories experience preferred.
• Proficiency with business management software and retail portals; Microsoft Dynamics 365 experience is a plus.
• Strong Microsoft 365 skills, particularly Excel pivot tables and lookup functions such as VLOOKUP.
• Strong organization, time management, attention to detail, problem-solving, and ability to manage competing priorities.
• Ability to build collaborative relationships across Sales, internal teams, and offshore partners through Teams, phone, and email.
• Working knowledge of retail customer requirements, including price tickets, price stickers, and labeling distinctions.
• Ability to work independently and collaboratively in varied work environments.
• Proactive, energetic approach with initiative and accountability for outcomes.

Responsibilities

• Manage escalations from the offshore team for assigned accounts and coordinate resolution with appropriate internal partners.
• Follow up on internal and external inquiries, including order clarification and shipping-extension requests.
• Maintain knowledge of assigned customer requirements and support vendor compliance.
• Build effective relationships with Account Services, Production, Shipping, Logistics, and Sales.
• Communicate changes to vendor compliance requirements to relevant internal teams.
• Review the Customer Order Log daily to identify and proactively address potential order risks.
• Support chargeback research and resolution.
• Research and resolve account-related questions from Sales.
• Participate in vendor training and learning seminars as required.
• Escalate order issues to management when additional support or decisions are required.
• Support Account Managers with daily account needs, order entry, item setup, and order changes.
• Provide backup coverage for colleagues during PTO and assist with the India Account Help inbox.
• Support other Account Services priorities and ad hoc departmental needs as assigned.

Skills

Excel Pivot Tables

VLOOKUP

Microsoft 365

Cross-functional collaboration

Retail knowledge

Independent worker

Customer service mindset

Tools

Microsoft Dynamics 365

Retail portals

Job description

Bioworld Merchandising is seeking an Account Specialist I in Irving, TX. This role supports account managers and handles day-to-day order-related activities, inquiries, and coordination with internal and offshore teams to ensure accurate order execution.

You will monitor customer requirements, resolve issues impacting orders or compliance, and collaborate with Sales, Production, Shipping, and Logistics to deliver high-quality service.