Account Manager: End-to-End Orders & Customer Experience

Brandability; Amarillo (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Brandability is seeking an Account Manager to deliver day-to-day service for assigned customer accounts, handling orders from quote through delivery in partnership with a Business Development Manager.

You will own order processing, proactive communication, vendor coordination, and an outstanding customer experience, with a focus on accuracy and timely updates. This role supports growth toward a $1 million annual target in collaboration with the BDM.

Qualifications

• Bachelor's degree or equivalent customer service/account management experience.
• Experience in promotional products or related industry preferred.
• Excellent organizational and multitasking skills.
• Strong attention to detail.
• Outstanding written and verbal communication skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and order management software.

Responsibilities

• Manage customer orders from initial quote through production, shipment, and delivery.
• Prepare accurate quotes, sales orders, and purchase orders.
• Coordinate artwork approvals and production timelines.
• Monitor order status to ensure deadlines are met.
• Maintain accurate customer and order information within company systems.
• Serve as the primary day-to-day contact for customer questions regarding active orders.
• Provide timely communication regarding order status, shipping updates, and issue resolution.
• Deliver an exceptional customer experience through responsiveness and attention to detail.
• Escalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.
• Communicate directly with vendors regarding pricing, production schedules, inventory, artwork requirements, and shipping.
• Resolve vendor issues proactively to minimize customer impact.
• Ensure vendor compliance with quality and delivery expectations.
• Work closely with the assigned Business Development Manager to support account growth.
• Communicate customer needs, challenges, and opportunities.
• Assist with preparing customer presentations, samples, and proposals.
• Support sales initiatives by providing operational expertise.

Skills

Organization

Attention to detail

Communication

Multitasking

Time management

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Order management software

Job description

Brandability is seeking an Account Manager to deliver day-to-day service for assigned customer accounts, handling orders from quote through delivery in partnership with a Business Development Manager.

You will own order processing, proactive communication, vendor coordination, and an outstanding customer experience, with a focus on accuracy and timely updates. This role supports growth toward a $1 million annual target in collaboration with the BDM.