Order Management & Account Specialist

StaffBuffalo, LLC; Buffalo (NY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

PTO / Sick Time

Health, Dental, Vision Insurance

Hybrid opportunities after training

Structured onboarding and training

Ownership of customer accounts and end

Job summary

StaffBuffalo, LLC in Buffalo, NY is seeking an Order Management & Account Specialist to own the full order lifecycle from receipt to invoicing. You will act as the primary contact for buyers and coordinate with Sales, Purchasing, and Operations to keep orders accurate and inventory aligned.

The ideal candidate has order management and customer service experience, with a strong eye for detail and process improvement.

Qualifications

• Experience in customer service, customer success, account management, sales support, or order management, with B2B experience preferred.
• Order management experience involving inventory, allocation, backorders, purchasing coordination, or delivery timelines.
• Experience with ERP or CRM systems and Microsoft Office, especially Excel and Outlook; Dynamics and SalesPad experience is highly valued.
• Manufacturing, distribution, or raw materials industry experience is helpful.
• Strong attention to detail, organization, follow-through, and the ability to manage multiple accounts and shifting priorities.
• Excellent written and verbal communication skills, a proactive problem-solving approach, and the ability to anticipate customer needs.

Responsibilities

• Own assigned customer accounts and serve as the primary day-to-day contact for purchasing needs, order updates, changes, and expectations.
• Manage the complete purchase order lifecycle from receipt through shipment and invoicing, ensuring accuracy in pricing, quantities, ship dates, logistics, and system records.
• Track backorders, monitor order status, and provide proactive communication to customers while resolving issues before they affect delivery or service.
• Allocate and reallocate inventory based on availability, customer priorities, and changing delivery timelines, while monitoring stock levels and lead times.
• Partner with Sales, Purchasing, and Operations to align material availability with demand, identify supply or logistics risks, and support accurate order execution.
• Maintain order integrity within ERP and CRM systems and contribute practical ideas that improve efficiency, communication, and the overall customer experience.

Skills

Customer service

Account management

Sales support

Order management

Proactive problem-solving

Written and verbal communication

Tools

Excel

Outlook

Microsoft Dynamics

SalesPad

ERP systems

CRM systems

Job description

Order Management & Account Specialist

Overview

StaffBuffalo is working with a rapidly growing materials organization to hire an Order Management & Account Specialist, paying $27-$30 per hour. This role joins a close-knit and established Customer Success team as a new addition during an important period of company growth and operational change.

The Order Management & Account Specialist will take full ownership of assigned customer accounts and manage the entire purchase order lifecycle, from order receipt through shipment and invoicing. This person will serve as the primary day-to-day contact for purchasing agents and buyers while coordinating closely with Sales, Purchasing, and Operations to keep orders accurate, inventory aligned, and customers informed.

This Order Management & Account Specialist opportunity is ideal for someone who combines established order management, customer service, sales support, or account management experience with a genuine interest in improving processes. The organization is actively modernizing systems and workflows, so the successful candidate will be adaptable, open to change, and excited to contribute ideas while learning from an experienced team.

This is an In-Person, On-site role, in the Northtown's.

Responsibilities

• Own assigned customer accounts and serve as the primary day-to-day contact for purchasing needs, order updates, changes, and expectations.
• Manage the complete purchase order lifecycle from receipt through shipment and invoicing, ensuring accuracy in pricing, quantities, ship dates, logistics, and system records.
• Track backorders, monitor order status, and provide proactive communication to customers while resolving issues before they affect delivery or service.
• Allocate and reallocate inventory based on availability, customer priorities, and changing delivery timelines, while monitoring stock levels and lead times.
• Partner with Sales, Purchasing, and Operations to align material availability with demand, identify supply or logistics risks, and support accurate order execution.
• Maintain order integrity within ERP and CRM systems and contribute practical ideas that improve efficiency, communication, and the overall customer experience.

Qualifications

• Experience in customer service, customer success, account management, sales support, or order management, with B2B experience preferred.
• Order management experience involving inventory, allocation, backorders, purchasing coordination, or delivery timelines.
• Experience with ERP or CRM systems and Microsoft Office, especially Excel and Outlook; Dynamics and SalesPad experience is highly valued.
• Manufacturing, distribution, or raw materials industry experience is helpful.
• Strong attention to detail, organization, follow-through, and the ability to manage multiple accounts and shifting priorities.
• Excellent written and verbal communication skills, a proactive problem-solving approach, and the ability to anticipate customer needs.

Benefits

• Compensation: $27-$30 per hour
• PTO / Sick Time
• Health, Dental, Vision Insurance
• Collaborative team environment with leadership that values autonomy and initiative
• Stable, growing organization with long-term career growth potential
• Summer Hours
• Schedule flexibility with potential hybrid opportunities (after training period)
• A structured onboarding and training program with shadowing, cross-functional learning, and hands-on support during the first two months.
• Meaningful ownership of customer accounts and the full order lifecycle, with room to make the role your own.

The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.

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