Account Operations Coordinator - Shift B

Insight Global; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Insight Global is seeking an Operational Account Coordinator to serve as the primary operational contact for assigned customer accounts and manage ground shipments from booking to delivery.

You will validate requests, build bookings in the TMS, coordinate appointments, monitor for delays, and communicate proactively with customers in a fast-paced freight environment, partnering with operations and warehouse teams.

Qualifications

• 2+ years of experience in freight, 3PL, transportation, logistics account coordination, or customer-facing transportation operations.
• Experience owning day-to-day communication for a customer account, including shipment updates, escalations, appointment coordination, and proactive communication around delays or exceptions.
• Hands-on experience with a Transportation Management System (TMS) and managing shipments from entry to pickup and delivery.
• Working knowledge of domestic ground transportation (FTL/LTL/intermodal) and ability to read shipment boards, load details, and appointments.
• Experience with e2open TMF, Descartes Aljex, Open Dock, or similar platforms.
• Experience supporting high-value, security-sensitive, cross-border, or SOP-driven customer accounts with defined escalation procedures.

Responsibilities

• Manage end-to-end shipments from booking to delivery.
• Serve as primary operational contact for assigned accounts.
• Coordinate pickup and delivery appointments with internal teams.
• Monitor shipment boards for delays and escalate as needed.
• Communicate updates and resolutions to customers proactively.

Skills

Freight & 3PL

Customer communication

TMS experience

Ground transport knowledge

Cross-functional coordination

Job description

Job Description

The Operational Account Coordinator will serve as the primary operational point of contact for an assigned customer account, managing ground shipments from the initial booking request through execution and delivery. This person will receive and validate customer shipment requests, build accurate bookings within the customer platform and TMS, and review existing loads to identify consolidation opportunities before creating new shipments. Throughout the shipment lifecycle, they will monitor operational boards for delays, exceptions, appointment changes, and other issues while proactively communicating updates and resolutions to the customer. They will work closely with internal operations, capacity planning, and warehouse teams to coordinate pickup and delivery appointments, maintain accurate shipment information across systems, and escalate operational or security concerns when necessary. This role requires someone who can manage a high volume of activity while remaining detail-oriented, organized, and confident communicating directly with customers in a fast-paced freight environment.

Skills and Requirements

2+ years of experience in freight, 3PL, transportation, logistics account coordination, or customer-facing transportation operations

Experience owning day-to-day communication for a customer account, including shipment updates, escalations, appointment coordination, and proactive communication around delays or exceptions

Hands-on experience working within a Transportation Management System (TMS) and managing shipments from initial booking/order entry through pickup and delivery

Working knowledge of domestic ground transportation, including FTL, LTL, and/or intermodal freight, with the ability to understand shipment boards, load details, appointments, and consolidation opportunities

Strong attention to detail and written communication skills, with the ability to manage a high-volume workload, maintain accurate shipment information, and clearly communicate exceptions to customers and internal operations teamsExperience with e2open TMF, Descartes Aljex, Open Dock, or similar transportation/dock management platforms

Experience supporting high-value, security-sensitive, cross-border, or SOP-driven customer accounts with defined escalation procedures

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].