Account Manager Trainee: Dispatch, Ops & Client Success

Paycom - ATS; Duluth (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K) with Company Match

Paid Time Off

Employees Assistance Program

Job summary

Century Fire Protection is seeking a dispatcher/administrative professional to manage service work orders, document completed work, and secure customer approvals. The role supports Program Managers, coordinates with partners for schedules, and maintains post-sales relationships.

Key duties include invoicing assistance, system updates with notes and approvals, and weekly PM reports, along with managing customer emails when needed. A Bachelor's degree or 2+ years related experience is required.

Qualifications

• Bachelor's degree or 2+ years related experience and/or training; or equivalent combination of education and experience.
• Proficient in Microsoft Office to include Word and Excel.

Responsibilities

• Dispatches service work orders and records completed work with customer approvals.
• Establishes and maintains post-sales relationships with customers.
• Creates and dispatches service work orders; coordinates with Partners for work schedules.
• Places follow-up calls to ensure compliance and assists in invoicing when needed.
• Updates system with notes, customer approvals and dispatch details; completes weekly reports for PM review.
• Assists in managing the customer email inbox and supports Program Managers.

Education

Bachelor's degree

Tools

Microsoft Office

Word

Excel

Job description

Century Fire Protection is seeking a dispatcher/administrative professional to manage service work orders, document completed work, and secure customer approvals. The role supports Program Managers, coordinates with partners for schedules, and maintains post-sales relationships.

Key duties include invoicing assistance, system updates with notes and approvals, and weekly PM reports, along with managing customer emails when needed. A Bachelor's degree or 2+ years related experience is required.