Account Manager Trainee

Century Fire Protection; Grand Prairie (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K) with Company Match

Paid Time Off

Job summary

Century Fire Protection, based in Grand Prairie, Texas, is seeking a motivated individual for an entry-level position aimed at developing future Account Managers. This role focuses on supporting account management and sales teams through hands-on training and mentorship.

The ideal candidate will assist in managing customer accounts, maintain accurate records, and participate in client meetings. The company offers a comprehensive benefits package and promotes career growth opportunities.

Qualifications

• Bachelor’s degree in business or communications preferred; equivalent experience is acceptable.
• Proficiency in Microsoft Office and familiarity with CRM software are beneficial.
• Good organizational skills and the ability to manage multiple priorities.

Responsibilities

• Assist Account Managers to ensure client satisfaction and timely response to inquiries.
• Learn company products and processes to effectively support customer needs.
• Help prepare quotes, proposals, and service agreements.

Skills

Customer relationship management

Project coordination

Microsoft Office

CRM software

Education

Bachelor’s degree in business, communications, or related field

Job description

Summary

Responsible for supporting the account management and sales teams while learning all aspects of customer relationship management, project coordination, and service delivery. This entry‑level role is designed to develop future Account Managers through hands‑on training, mentorship, and exposure to day‑to‑day business operations.

Essential Duties and Responsibilities

• Assist Account Managers in managing customer accounts, ensuring client satisfaction and timely response to inquiries.
• Learn company products, services, and processes to effectively support customer needs.
• Help prepare quotes, proposals, and service agreements.
• Support the coordination of projects, scheduling, and communication between departments.
• Track and follow up on customer requests, orders, and service issues.
• Maintain accurate records in CRM or account management systems.
• Participate in meetings with clients and internal teams to understand account management strategies.
• Gather and analyze customer data to identify trends and opportunities.
• Learn to manage renewals, service expansions, and upselling opportunities.

Education and/or Experience

Bachelor’s degree in business, communications, or related field preferred; equivalent experience considered.

Computer Skills

Proficiency with Microsoft Office; knowledge of CRM software a plus.

Physical Demands

Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

What’s In It For You?

Century Fire Protection is one of the largest and most successful full‑service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short‑term & Long‑term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

Build a Career that Burns Bright!

Equal Opportunity Employer

We support and hire Veterans and we are an Equal Opportunity Employer.