Account Management Trainee: Post-Sales & Dispatch Support

CENTURY FIRE PROTECTION LLC; Duluth (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Voluntary Life Insurance

Short-term & Long-term Disability

Paid Time Off

Paid Holidays

401(K) with Company Match

Employee Assistance Program

Employee Relief Fund

Supplemental Insurance including Core,

Critical Illness, Hospitalization & An

Job summary

Century Fire Protection LLC in Duluth, GA is seeking an administrative professional to dispatch service work orders, record completed work, and obtain customer approvals while supporting Program Managers.

You will maintain notes in the system, generate weekly reports, assist with invoicing, and help manage the customer email box. A Bachelor’s degree or 2+ years related experience is required; proficiency with Word and Excel is expected.

Qualifications

• Bachelor’s degree or 2+ years related experience; or equivalent combination.
• Proficiency in Microsoft Office (Word, Excel) for daily tasks.
• Experience dispatching work orders and handling customer communications.

Responsibilities

• Establishment of the post-sales relationship with customers.
• Creates and dispatches service work orders.
• Works with Partners to obtain work schedules.
• Places follow up calls to ensure compliance; assist invoicing when needed.
• Updates system with notes, customer approvals and dispatch orders.
• Completes weekly reports for Program Manager review.
• Assists in managing the customer email box when needed.

Skills

Dispatching work orders

Customer relationship

Administrative support

Clear communication

Education

Bachelor's degree or 2+ years related experience

Tools

Microsoft Office (Word, Excel)

Job description

Century Fire Protection LLC in Duluth, GA is seeking an administrative professional to dispatch service work orders, record completed work, and obtain customer approvals while supporting Program Managers.

You will maintain notes in the system, generate weekly reports, assist with invoicing, and help manage the customer email box. A Bachelor’s degree or 2+ years related experience is required; proficiency with Word and Excel is expected.