Account Manager - Technical Sales & Renewals (Allentown)

Otis Elevator Co.; Allentown (Lehigh County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

3 weeks vacation

Medical, dental, vision

401(k) match

Sick leave

Life insurance

Tuition reimbursement

Parental leave

Job summary

Otis Elevator Co. is seeking an Account Manager for the Allentown, PA territory to drive sales, growth, and high customer satisfaction. You will manage maintenance renewals, expand within the installed base, and coordinate with Operations to resolve service concerns.

The role requires 2-4 years in outside sales or related fields, with strong communication and a customer-centric mindset. A Bachelor’s degree or equivalent experience is required, and the position offers a comprehensive benefits

Qualifications

• 2-4 years of experience in outside sales or related fields.
• Strong written and verbal communication for internal and external customers.
• Customer-centric with a drive to achieve satisfaction.

Responsibilities

• Prospect, build, and maintain customer relationships; meet or exceed sales objectives.
• Retain and renew maintenance agreements by improving customer satisfaction.
• Manage and nurture account relationships to drive renewals and repairs.
• Conduct sales planning and needs assessment for account targeting and expansion.
• Assist with customer concern resolution with Operations and Service teams.
• Partner with branch sales to identify business development opportunities.
• Provide competitive feedback and help refine Otis solutions.
• Use Otis sales tools to track opportunities, pipeline, and forecasts.

Skills

Outside sales

Relationship building

Communication skills

Technical sales

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Otis Elevator Co. is seeking an Account Manager for the Allentown, PA territory to drive sales, growth, and high customer satisfaction. You will manage maintenance renewals, expand within the installed base, and coordinate with Operations to resolve service concerns.

The role requires 2-4 years in outside sales or related fields, with strong communication and a customer-centric mindset. A Bachelor’s degree or equivalent experience is required, and the position offers a comprehensive benefits