Account Manager

Otis Elevator Company; Allentown (Lehigh County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Voluntary benefits including legal,pet

Home and auto insurance options

Job summary

Otis Elevator Company is seeking an Account Manager for Allentown, PA. You will manage territory sales, drive margin growth, and ensure customer satisfaction across maintenance renewals and service opportunities.

The role emphasizes building relationships, coordinating with operations, and using Otis tools for forecasting. The ideal candidate has 2–4 years in outside sales or related fields, strong communication, and a customer-centric approach.

Qualifications

• Outside sales experience or related property management/HVAC sales background is preferred.
• Strong written and verbal communication to build expectations with customers.
• Customer centric mindset with a focus on satisfaction and renewals.
• Self-motivated with ability to manage multiple projects simultaneously.
• Comfortable in a technical environment using Microsoft software; leadership and time management.

Responsibilities

• Prospect, build and maintain customer relationships to meet or exceed sales objectives.
• Retain and renew maintenance agreements by improving satisfaction via MFA program.
• Drive renewals and repair opportunities through account management.
• Conduct sales planners and needs assessments to target expansions and renewals.
• Collaborate with Operations and Service teams to resolve customer concerns.

Skills

Outside sales

Customer relationship management

Verbal and written communication

Time management

Education

Bachelor’s degree or equivalent work experience

Tools

CRM software

Microsoft Office

Job description

On-Site

OT301: NPC - Allentown, PA 7355 William Avenue, Allentown, PA, 18106 USA

Full time

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator Company is searching for a highly motivated Account Manager, responsible for territory sales, margin growth & customer satisfaction for customers in Allentown, PA territory.

On a typical day you will:

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunity.
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts.
• Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor
• Partner with branch business development sales team to identify business development opportunities.
• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasting.

What you will need to be successful

• Preferred qualifications include 2-4 years of experience in outside sales, or relevant experience in property management or HVAC sales.
• Ability to work in a highly team-oriented and dynamic environment.
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Candidate must be customer centric with a strong desire to achieve customer satisfaction.
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities.
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
• Bachelor’s degree or equivalent work experience required.

What’s In it For Me / Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.