Account Manager, SME & Growth – DACH (Berlin)

Airwallex; Berlin (NH); On-site; USD 68,000 - 103,000; Full time

Job summary

Airwallex in Berlin seeks an Account Manager, SME & Growth, DACH, to own a portfolio of the region’s most valuable customers, balancing self-service and enterprise needs with a focus on gross profit, executive relationships, and expanding product usage across markets.

You will translate customer needs into practical solutions, coordinate internal teams, and represent the customer across Product, Risk, FinOps and Support. This role helps build scalable post-sales processes for the DACH region.

Qualifications

• 3+ years of experience in Account Management, Customer Success or Sales with technical product exposure.
• Experience managing complex, consultative sales cycles and multi-product accounts.
• Strong analytical skills and data-driven account strategy.

Responsibilities

• Own a portfolio of strategic DACH accounts with accountability for gross profit, retention, and expansion.
• Lead executive-level QBRs at least once per quarter.
• Drive complex negotiations across FX, Global Accounts, Cards and Issuing, Spend, and Payouts.
• Coordinate cross-functional teams to deliver customer solutions across regions and products.
• Identify expansion signals and document Salesforce opportunities with accurate forecasts.
• Guide clients through operational and compliance events while maintaining relationships.
• Represent customer feedback to Product, Risk, FinOps and Support for strategic improvements.
• Help build scalable DACH post-sales processes, including playbooks and handovers.

Skills

Account management

Customer success

Sales

CRM systems

Salesforce hygiene

German and English

APIs

Strategic planning

Tools

Salesforce

APIs

Job description

Airwallex in Berlin seeks an Account Manager, SME & Growth, DACH, to own a portfolio of the region’s most valuable customers, balancing self-service and enterprise needs with a focus on gross profit, executive relationships, and expanding product usage across markets.

You will translate customer needs into practical solutions, coordinate internal teams, and represent the customer across Product, Risk, FinOps and Support. This role helps build scalable post-sales processes for the DACH region.