Account Manager: Rentals, Sales & Service

Rent-A-Center, Inc.; Clayton (NC); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life &dis

401(k) with company match

Flexible Spending & Health Savings

Supplemental and voluntary insurance

Job summary

Rent-A-Center, Inc. is seeking an Account Manager to manage rental accounts, deliver strong customer service, and drive sales growth. The role includes handling deliveries, pickups, and early-stage collections while upholding store standards.

The position requires a high school diploma or equivalent, 18+ years old, and a valid driver’s license. Strong communication and customer service skills are essential, with opportunities for advancement within the RAC mission.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Skills

Strong communication

Customer service

Education

High school diploma or equivalent

Job description

Rent-A-Center, Inc. is seeking an Account Manager to manage rental accounts, deliver strong customer service, and drive sales growth. The role includes handling deliveries, pickups, and early-stage collections while upholding store standards.

The position requires a high school diploma or equivalent, 18+ years old, and a valid driver’s license. Strong communication and customer service skills are essential, with opportunities for advancement within the RAC mission.