ACCOUNT MANAGER | Remote

Fusable; Charlotte (NC); Remote; USD 70,000 - 90,000; Full time

Job summary

Fusable is seeking an Account Manager to manage client relationships and ensure successful onboarding and product adoption. The role focuses on small to medium accounts within the insurance sector, requiring strong interpersonal skills and a background in client relationship management. This full-time position offers competitive compensation and the flexibility of remote work options.

Benefits

Competitive compensation

Medical, dental, vision benefits

Paid holidays + PTO

401(k) plan

Fitness membership reimbursement

Collaborative and flexible work environment

Qualifications

• 3+ years relevant experience managing client relationships.
• Experience in B2B Client Relationship Management.
• Strong written, verbal, and presentation skills required.

Responsibilities

• Develop and maintain long-term relationships with clients.
• Conduct personalized onboarding and training.
• Drive retention and expansion revenue through relationship management.

Skills

Client Relationship Management

Communication

Quantitative Analysis

Interpersonal Skills

Education

College degree in relevant business discipline

Tools

Salesforce CRM

MS Office Suite

Job description

Join to apply for the ACCOUNT MANAGER | Remote role at Fusable

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

(Small – Medium Accounts)

Fusable’s Risk Intelligence division, built on the heritage of Randall Reilly, is the premier brand for vital data solutions tailored for vital insurance markets. Fusable combines multiple datasets into new abilities to understand your markets, improve efficiencies and reduce risk. With a focus on innovation and customer-centricity, the company has established itself through its flagship brands such as Central Analysis Bureau, Price Digests, EquipmentWatch, EDA, Iron Solutions and RigDig BI.

Job Purpose

As an Account Manager, you are a solution expert for your clients, identifying and understanding client pain points and helping our client get the most from our solutions. This position focuses on existing customer account management through data-driven solution sets delivered via web applications (SaaS) and API (DaaS). You will own the client relationship for a portfolio consisting of small to medium Central Analysis Bureau client accounts within the Insurance Broker and Motor Carrier markets.

Serving as the primary contact, the Account Manager is responsible for the onboarding, product adoption, value realization, upsell/cross-sell account expansion, and the renewal of their assigned client portfolio.

The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Product Management, Marketing, Data Analytics, and Sales Engineering.

Key Responsibilities And Activities

1. Develop and maintain long-term relationships with clients in the post-sales period, demonstrating an understanding of their needs and assume role as key resource of account.
2. Be a subject matter expert on our business solutions and remain up to date on industry news and market challenges.
3. Conduct personalized onboards, training, and provide ongoing client support to maximize usage of product features and services.
4. Identify and promote upsell and cross-sell opportunities across Fusable brands.
5. Drive retention and expansion revenue through relationship and value-based promotion.
6. Develop and deliver strategic plans and executive reviews to achieve business goals, maximize ROI, and drive account health and success.
7. Track usage of all products across a portfolio of clients, address under-utilization and risks through additional trainings by establishing product stickiness.
8. Plan, prioritize, and self-direct with minimal supervision.
9. Monitor and maintain usage KPIs/client dashboards to monitor progress and success.
10. Identify risks to the client achieving their stated business goals and collaborate with team to build a risk mitigation plan.
11. Provide key insights of Voice of Customer (VOC) pertaining to product usage and user experience. Communicate new and on-going findings to Data, Product, Marketing, Consulting and/or Editorial stakeholders.
12. Reports to the VP, Head of Sales for Fusable’s Risk Intelligence division.

Preferred Knowledge And Experience

1. 3+ years relevant experience managing client relationships.
2. Demonstrable experience in B2B Client Relationship Management, with a proven track record in the business intelligence sector. InsurTech industry experience preferred but not required. Strong candidates outside of the industry are encouraged to apply.
3. Comfort in a quantitative environment to communicate, coach and translate for clients.
4. Flair for account nurturing and client relationship management.
5. Strong Interpersonal skills, highly motivated, with a strong orientation toward client relationships.
6. Exceptional written, verbal and presentation skills required.
7. Ability to work well independently and in a team environment.
8. High attention to detail, ability to meet deadlines and respond to clients in a timely manner.
9. Advanced working knowledge of MS Office Suite, working knowledge of Salesforce CRM software preferred.
10. College degree in relevant business discipline or related sales or business development experience required.
11. This is a full-time position.

Perks/Benefits

• Competitive compensation
• We believe in propelling people to the best version of themselves.
• We offer medical, dental, vision, FSA, 401k, life insurance products and more!
• Paid holidays + PTO.
• 401(k)
• FSA/HSA Pre-Tax Benefits
• Life/Disability Plans
• Fitness membership reimbursement! We believe physical and mental health is important.
• You’ll work in a highly collaborative and flexible environment.
• We offer both on-site and remote opportunities!
• We are growing but highly value relationships.

Equal Employment Opportunity

Fusable is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Data Infrastructure and Analytics