Account Manager - Randburg

Placements24; United States; Sur place; USD 29 000 - 43 000; Plein temps

Avantages offerts par ce poste

Bonuses

Medical aid

Retirement fund

Certifications

Team events

Career growth

Résumé du poste

Placements24 is seeking a dynamic Account Manager to manage a portfolio of existing IT clients in Randburg. You will serve as the primary contact, nurturing relationships and driving growth through upselling IT solutions.

The role requires strong communication, negotiation, and problem-solving skills, with travel within the Randburg region. A bachelor’s degree in a related field is preferred and CRM proficiency is essential.

Qualifications

• Experience in managing client portfolios in IT solutions or managed services.
• Proven ability to drive revenue growth.
• Strong communication and negotiation skills.
• Willingness to travel within the Randburg region.

Responsabilités

• Manage and nurture a portfolio of existing client accounts within the IT solutions sector.
• Serve as the main point of contact for clients, addressing inquiries promptly.
• Build and maintain strong relationships with key stakeholders at client organizations.
• Identify opportunities for upselling and cross-selling additional IT services and solutions.
• Conduct regular business reviews with clients to ensure satisfaction and identify evolving needs.
• Collaborate with technical teams to ensure seamless service delivery and support.
• Develop and execute account growth plans to achieve revenue targets.
• Prepare and present proposals, quotes, and service agreements to clients.
• Track client interactions and account progress in the CRM system.
• Stay informed about IT industry trends and new service offerings.

Connaissances

Account management

Sales

Client relationships

CRM proficiency

Negotiation

Communication

Problem solving

Time management

Formation

Bachelor's degree in Business/IT/Marketing

Outils

Dynamics 365

Salesforce

MS Office

Description du poste

About the Role

Our client, a leading provider of IT solutions and managed services, is looking for a dynamic and client-focused Account Manager to join their vibrant team in Randburg . This role is responsible for managing a portfolio of existing clients, ensuring their satisfaction, and identifying opportunities for growth and upselling within their accounts. You will act as the primary point of contact, building strong relationships and understanding client business needs to provide tailored IT solutions. The ideal candidate possesses excellent communication and interpersonal skills, a solid understanding of IT services, and a proven track record in account management. This is an excellent opportunity to contribute to a growing IT company and build a successful career within the technology sector in the Randburg area. We seek a professional who is dedicated to client success and business development.

Key Responsibilities

• Manage and nurture a portfolio of existing client accounts within the IT solutions sector.
• Serve as the main point of contact for clients, addressing inquiries, concerns, and requests promptly.
• Build and maintain strong, long-lasting relationships with key stakeholders at client organizations.
• Identify opportunities for upselling and cross-selling additional IT services and solutions.
• Conduct regular business reviews with clients to ensure satisfaction and identify evolving needs.
• Collaborate with technical teams to ensure seamless service delivery and support.
• Develop and execute account growth plans to achieve revenue targets.
• Prepare and present proposals, quotes, and service agreements to clients.
• Track client interactions and account progress in the CRM system.
• Stay informed about IT industry trends and new service offerings.

Requirements

• Minimum of 4 years of experience in account management, sales, or a client relationship role, preferably within the IT industry.
• Proven ability to manage client relationships and drive revenue growth.
• Strong understanding of IT solutions, managed services, and common business technologies.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to build rapport and trust with clients at various organizational levels.
• Proficiency in CRM software (e.g., Dynamics 365, Salesforce) and MS Office Suite.
• Self-motivated and organized, with the ability to manage multiple accounts simultaneously.
• Valid driver's license and willingness to travel within the Randburg region for client meetings.
• Bachelor's degree in Business, IT, Marketing, or a related field is preferred.
• A customer-centric approach and a passion for technology.

Benefits

• Competitive base salary with performance-based bonuses.
• Comprehensive medical aid and retirement fund.
• Opportunities for professional development and IT certifications.
• Dynamic and supportive work environment in a growing company.
• Potential for career advancement into senior account management or sales leadership roles.
• Regular team events and company incentives.