Account Manager: Lead Security Teams & Client Relations

Allied Universal; West Columbia (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance and retirement plan

Eight paid holidays and personal days

Career growth opportunities

Job summary

Allied Universal is hiring an Account Manager to oversee daily security operations, guide a team of security officers and supervisors, and ensure client satisfaction across assigned sites.

You will balance staffing, training, and incident response while building strong relationships with clients and maintaining safety standards. A high school diploma and relevant security leadership experience are required.

Qualifications

• High school diploma or equivalent required.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

Skills

Leadership

Operations management

Client relations

Emergency preparedness

Communication

Problem solving

Financial acumen

Microsoft Office

Education

High school diploma or equivalent

College degree in Business Administration or related field

Tools

Microsoft Office

Job description

Allied Universal is hiring an Account Manager to oversee daily security operations, guide a team of security officers and supervisors, and ensure client satisfaction across assigned sites.

You will balance staffing, training, and incident response while building strong relationships with clients and maintaining safety standards. A high school diploma and relevant security leadership experience are required.