Account Manager - Key Accounts

Placements24; Roanoke (VA); Hybrid; USD 43,000 - 55,000; Full time

Benefits offered by this job

Competitive salary package with bonus

Medical aid

Provident fund

Life insurance

Professional development

Hybrid work environment

Car allowance or travel reimbursement

Job summary

Placements24 is seeking an experienced Account Manager to oversee a portfolio of key accounts in the East London area. This hybrid role blends remote coordination with on-site client engagement to drive service quality, sales growth, and sustained partnerships.

You will develop strategic account plans, nurture senior stakeholders, identify upsell opportunities, and work with internal teams—technical, logistics, and sales operations—to ensure smooth delivery and renewals.

Qualifications

• Minimum 5 years in B2B account management, enterprise focus.
• Proven ability to manage a sales pipeline and hit revenue targets.
• Strong communication, negotiation, and interpersonal skills.
• CRM proficiency and data-driven decision making.

Responsibilities

• Develop and execute strategic account plans for designated key clients.
• Build and nurture long-term relationships with senior stakeholders.
• Identify upsell and cross-sell opportunities for equipment and services.
• Conduct regular meetings to ensure satisfaction and identify issues.
• Collaborate with technical support, logistics, and sales ops for seamless service.
• Negotiate contract renewals and expansions with clients.
• Analyze account performance and market trends to provide recommendations.
• Advocate for clients internally to meet needs promptly.

Skills

B2B account management

Sales pipeline management

Negotiation

Communication

CRM (Salesforce)

Presentation skills

Industry knowledge

Education

Bachelor's degree

Tools

Salesforce

Sales analytics tools

Job description

About the Role

Our client, a prominent distributor of industrial equipment, is seeking an experienced and relationship-focused Account Manager to oversee a portfolio of key accounts in the East London, Eastern Cape region. This role requires a proactive approach to client management, sales growth, and service delivery. The position operates under a hybrid model, enabling effective client engagement and team collaboration while maintaining a degree of remote flexibility. You will be the primary point of contact for major clients, responsible for understanding their evolving needs, ensuring satisfaction, and identifying opportunities for expanding our business relationship. The ideal candidate possesses a strong track record in B2B account management, excellent negotiation skills, and a deep understanding of the industrial sector. This is a key role within our sales structure, vital for maintaining and growing our most important client relationships.

Key Responsibilities

• Develop and execute strategic account management plans for a designated portfolio of key clients in the East London area.
• Build and nurture strong, long-term relationships with key stakeholders at client organizations.
• Identify and pursue opportunities for upselling and cross-selling our industrial equipment and services.
• Conduct regular client meetings and business reviews to ensure satisfaction and identify potential issues or opportunities.
• Collaborate with internal teams, including technical support, logistics, and sales operations, to ensure seamless service delivery.
• Negotiate contract renewals and expansions, ensuring mutually beneficial terms.
• Analyze client account performance and market trends to provide insights and strategic recommendations.
• Serve as the client's advocate internally, ensuring their needs are met promptly and effectively.

Requirements

• A minimum of 5 years of experience in B2B account management, with a focus on key or enterprise accounts.
• Proven ability to manage a sales pipeline, achieve revenue targets, and drive account growth.
• Excellent communication, negotiation, interpersonal, and presentation skills.
• Strong understanding of the industrial equipment or manufacturing sector is highly desirable.
• Proficiency in CRM software (e.g., Salesforce) and sales analytics tools.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Ability to thrive in a hybrid work environment, balancing remote work with on-site client and team interactions in East London .
• Demonstrated problem-solving skills and a client-centric approach.

Benefits

• Competitive salary package with performance-based bonuses and commission.
• Comprehensive medical aid, provident fund, and life insurance benefits.
• Opportunities for professional development and advanced training.
• A stable and reputable company with opportunities for career progression.
• Potential for car allowance or travel reimbursement.
• Supportive hybrid work environment fostering both autonomy and collaboration.