Customer Success Manager - Digital Services

Placements24; Myrtle Beach (SC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and incentives

Comprehensive medical aid and pension

Professional development opportunities

Generous annual leave

Modern East London office facilities

Collaborative work environment

Employee wellness programs

Career progression opportunities

Job summary

Placements24 in East London, Eastern Cape, seeks a proactive Customer Success Manager to nurture client relationships, drive retention and adoption of digital services, and ensure overall client success. This office-based role emphasizes collaboration with internal teams and direct client engagement.

You will manage key accounts, conduct business reviews, and translate feedback into product insights, while partnering with Sales, Marketing, and Product to optimize the client journey.

Qualifications

• Excellent communication, presentation and interpersonal skills.
• Proven ability to manage client relationships and drive retention.
• Experience with digital services and customer advocacy.

Responsibilities

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Develop and execute strategies to drive customer adoption and value realization of digital services.
• Act as the primary point of contact for clients, building strong relationships and trust.
• Conduct regular business reviews with clients to assess needs and identify opportunities.
• Proactively identify and address potential client issues or churn risks.
• Collaborate with sales, marketing, and product teams to ensure a seamless client experience.
• Gather client feedback and translate it into actionable insights for product development.
• Monitor client usage and engagement metrics, providing guidance and support.
• Stay informed about industry trends and best practices in digital services and customer success.

Skills

Client relationships

Communication

CRM tools

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce

Job description

About the Role

Our client, a leader in digital solutions, is seeking a proactive and results-driven Customer Success Manager to join their expanding team in East London, Eastern Cape . This role is crucial for building and maintaining strong, long-term relationships with clients, ensuring they derive maximum value from our digital services. You will act as a trusted advisor, guiding clients through their journey, offering strategic insights, and ensuring their success. This is an office-based position, allowing for deep collaboration with internal teams and direct engagement with clients in the East London area. We are looking for individuals with a passion for customer advocacy, excellent communication skills, and a solid understanding of digital platforms and services. Your primary goal will be to drive customer retention, adoption, and satisfaction, contributing directly to the company's growth and reputation. If you are a strategic thinker with a proven ability to foster client loyalty, this role is an excellent fit for your career aspirations.

Key Responsibilities

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Develop and execute strategies to drive customer adoption and value realization of digital services.
• Act as the primary point of contact for clients, building strong relationships and trust.
• Conduct regular business reviews with clients to assess needs and identify opportunities.
• Proactively identify and address potential client issues or churn risks.
• Collaborate with sales, marketing, and product teams to ensure a seamless client experience.
• Gather client feedback and translate it into actionable insights for product development.
• Monitor client usage and engagement metrics, providing guidance and support.
• Stay informed about industry trends and best practices in digital services and customer success.

Requirements

• Minimum of 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the digital services sector.
• Proven track record of managing client relationships and driving retention.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of digital products, services, and online platforms.
• Ability to think strategically and provide proactive solutions to client challenges.
• Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
• Experience working in an office-based environment in East London, Eastern Cape .
• Bachelor's degree in Business, Marketing, Communications, or a related field.
• A passion for customer advocacy and driving client success.

Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive medical aid and retirement planning options.
• Opportunities for professional development and networking events.
• Generous annual leave allowance.
• Access to modern office facilities in East London .
• A collaborative and supportive work environment.
• Employee wellness programs and social activities.
• Potential for career advancement within a growing company.