Account Manager - Mining Sector

Placements24; Redmond (WA); Hybrid; USD 54,000 - 90,000; Full time

Benefits offered by this job

Company vehicle and fuel allowance

Competitive base salary plus bonuses

Health, dental, and vision insurance

Pension fund contributions

Generous annual leave policy

Professional development opportunities

Job summary

Placements24 is seeking a seasoned Account Manager for the mining sector, covering the Welkom region. The role blends remote client management with on-site visits to mines and industrial partners, aiming to grow key accounts and ensure top-tier service.

You will nurture relationships, identify upsell opportunities, lead quarterly business reviews, and coordinate with sales, technical, and logistics teams to deliver solutions. Travel is extensive, and a valid driver's license is required.

Qualifications

• Minimum 5 years in account management or sales in mining/heavy industry.
• Proven track record in growing key accounts.
• Strong understanding of mining operations and challenges.
• Excellent communication and negotiation skills.
• Proficient with CRM systems (Salesforce) and MS Office.
• Willingness to travel extensively and balance hybrid work.

Responsibilities

• Manage and grow a portfolio of key mining accounts.
• Develop strategic account plans to maximize revenue and loyalty.
• Serve as main client contact, addressing inquiries and issues.
• Identify upsell opportunities and new solutions.
• Conduct quarterly business reviews and align on strategy.
• Coordinate with sales, technical support and logistics teams.
• Negotiate renewals and amendments for long-term partnerships.
• Monitor market trends and competitors in the mining sector.
• Maintain accurate client records in the CRM.

Skills

Account management

Mining industry knowledge

Communication skills

Negotiation

CRM (Salesforce)

Travel willingness

Education

Bachelor's degree in Business/Engineering

Tools

Salesforce CRM

Microsoft Office Suite

Job description

About the Role

Our client, a prominent supplier of specialized equipment and services to the mining industry, is seeking a seasoned Account Manager to oversee their operations in the Welkom region. This hybrid role requires a blend of remote client management and essential on-site visits to mines and industrial partners. You will be responsible for nurturing existing client relationships, identifying upsell and cross-sell opportunities, and ensuring unparalleled customer satisfaction. The ideal candidate will possess deep industry knowledge, exceptional communication abilities, and a strategic mindset focused on account growth and retention. Your primary goal will be to serve as the main point of contact for key accounts, understanding their evolving needs and providing timely, effective solutions. This role is crucial for maintaining our client's strong reputation and expanding their market share within the vital mining sector of the Free State.

Key Responsibilities

• Manage and grow a portfolio of key accounts within the mining sector in the Welkom area.
• Develop and execute strategic account plans to maximize revenue and client loyalty.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Identify opportunities for product and service upgrades, expansions, and new solutions.
• Conduct regular business reviews with clients to assess performance and align on future strategies.
• Collaborate closely with internal sales, technical support, and logistics teams to ensure seamless service delivery.
• Negotiate contract renewals and amendments to secure long-term partnerships.
• Monitor market trends and competitor activities within the mining sector.
• Achieve and exceed revenue targets for assigned accounts.
• Maintain detailed and accurate client records in the company's CRM system.

Requirements

• Minimum of 5 years of experience in account management or sales, with significant exposure to the mining or heavy industrial sectors.
• Proven track record of successfully managing and growing key client accounts.
• Excellent understanding of the mining operational landscape and challenges.
• Strong communication, interpersonal, and negotiation skills.
• Demonstrated ability to build rapport and trust with senior-level stakeholders.
• Proficiency with CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Ability to balance remote work responsibilities with frequent travel to client sites.
• A valid driver's license and willingness to travel extensively within the region.
• Bachelor's degree in Business, Engineering, or a related field is preferred.
• Results-driven with a focus on customer satisfaction and retention.

Benefits

• Competitive base salary plus performance-based bonuses.
• Attractive commission structure on upsells and new business within accounts.
• Comprehensive health, dental, and vision insurance.
• Pension fund contributions.
• Company vehicle and fuel allowance.
• Generous annual leave policy.
• Opportunities for professional development and industry certifications.
• A collaborative team environment with strong leadership support.
• Access to cutting-edge mining technology insights.