Account Manager I

Serve You Rx; Milwaukee (WI); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player in pharmacy solutions is seeking an energetic Account Manager to enhance client satisfaction and support a multi-disciplinary team. This role involves coordinating client implementations, providing exceptional client support, and representing the company at various events. With a commitment to client satisfaction and a collaborative culture, the company offers generous benefits and a supportive work environment. If you're passionate about making a difference in pharmacy benefit management and enjoy working in a dynamic setting, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Pet Insurance

Paid Parental Leave

Identity Theft Coverage

Legal Coverage

Qualifications

• 2+ years of experience in employee benefits with client-facing roles.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Provide prompt responses to client inquiries and coordinate with departments.
• Support client implementations and track completion of tasks.
• Train clients on self-service tools and coordinate communications.

Skills

Client Communication

Problem Solving

Employee Benefits Knowledge

Data Entry

Client Support

Education

Bachelor's Degree

Job description

Are you an excellent communicator with a commitment to client satisfaction and have experience with employee benefits? Take a look at the culture and benefits Serve You Rx offers its employees and apply now. As an Account Manager you will use your skills and experience to support the day-to-day operations of a multi-disciplinary team of clinical pharmacists, sales and account executives, and benefit administration staff to meet client satisfaction, revenue, and retention goals beginning with new business implementation and continuing through each renewal. The ideal candidate has experience with employee benefits and is energetic, motivated, and an effective listener and problem solver.

This position is open to remote.

What You’ll Do:

As the Account Manager you will be:

• Providing prompt and accurate responses to routine client inquiries, including report requests. Coordinating with other departments as needed, escalating as appropriate, and following to resolution.
• Using the implementation work plan, coordinating client implementations, including data entry of client benefit plan information and client sign-off of the benefit design specifications, tracking for timely completion of all other work plan tasks, and escalating and/or engaging others on implementation team as necessary.
• Providing client support to the Account Executive, including but not limited to requesting and routing necessary reports, tracking timely request completion, and internal routing of benefit change paperwork.
• Training clients on self-service tools such as for claim lookup or administrative overrides.
• Coordinating the fulfillment of in-writing collateral, including client and member mailings, welcome kits, and other communications.
• Supporting the team by representing Serve You Rx at “lunch-n-learn” opportunities, health fairs, open enrollment, or other meetings as assigned.
• Coordinating the ongoing internal review process for policies and procedures within the PBM Operations department.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent combination of education and experience preferred.
• At least two (2) years of relevant work experience in employee benefits required with a minimum of one (1) year client or member facing experience preferred.
• Maintain a valid driver’s license and personal insurance liability coverage.

Why Serve You Rx?

Serve You Rx is a full-service pharmacy solutions provider based in Milwaukee, Wisconsin. We specialize in pharmacy benefit management, mail order services, and specialty medication management. For more than 36 years, Serve You Rx has been collaborating with benefit advisors, third-party administrators, and employers to design and deliver strategies that reduce prescription drug costs and improve consumer access to affordable and clinically appropriate medication therapies. Serve You Rx is privately held, and our owned assets include our Specialty Pharmacy, mail order pharmacy, and member services call center.

In addition to the great workplace culture, Serve You Rx offers generous benefits to include: medical (HMO and PPO), dental, vision, 401k, HSA, identity theft and legal coverage, pet insurance, paid parental leave, and 18 days of paid time off in your first year. If working on site, we offer a newly remodeled and clean facility, easy on/off freeway access, plenty of free surface parking directly outside our facility doors, scenic walking trails, a wide variety of restaurants and shopping nearby, and food trucks in the park when weather permits.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

Clinical Account Executive in Milwaukee, WI
Posted on: 2/3/2025
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