Account Manager

Bitesize; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic woman-led startup revolutionizing the car buying experience through AI-driven conversations. As an Account Manager, you'll engage with West Coast clients, ensuring their success and satisfaction. This role offers a blend of base and performance-based compensation, allowing you to thrive in a supportive environment. Embrace the freedom of remote work while being part of a passionate team dedicated to making a real impact in the automotive industry. If you're ready to take on challenges and build authentic relationships, this opportunity is for you!

Qualifications

• 1+ year in customer success/account management, especially in software.
• Strong verbal and written communication skills.

Responsibilities

• Identify customer needs and enhance user success through communication.
• Onboard new customers and provide technical support.

Skills

Customer Success Management

Communication Skills

Problem Solving

Data Analysis

Technical Support

Education

Bachelor's Degree

Job description

Bitesize is a fast-growing, woman-led startup helping car dealerships improve the car buying experience through AI-powered conversations. We help dealers increase sales revenue and customer retention by leveraging AI and personalized text messaging. We are generating real revenues with successful clients all across the country. Bitesize has been featured in Automotive News, Fixed Ops Magazine, and Digital Dealer and has received the Trailblazer Award from Women of Color in Automotive Network.

Are you passionate about making a real impact that matters and being part of a small, growing team? Then read on.

The Account Manager (US Timezones - CT & MT) will work directly with the Customer Success team lead, representing Bitesize as the main contact for our West Coast customer base. You will be responsible for maintaining a happy customer base and generating high renewal rates. This is a 75% base / 25% variable compensation position with a healthy base salary, benefits, and high rewards for exceeding goals.

Your Mission & Responsibilities:

• Identify customer needs and proactively increase the success of the user base through email, phone, and text communication.
• Successfully onboard new customers and support existing customers with technical support and campaign set up.
• Communicate customer needs to the product team, helping translate needs into solutions.
• Must be located and available in the CST or MST time zone.

Your Characteristics:

• You love the challenge of solving problems: identifying needs and coming up with solutions.
• You love building authentic relationships with customers.
• You have excellent attention to detail and love to work with data and spreadsheets.
• You are technically savvy.
• You follow through on commitments.
• You have great listening skills.
• You have a concise and positive communication style.
• You are good at following processes.

Qualifications:

• At least 1 year of proven success in a customer success/account management role, especially at a software company serving SMB clients
• Excellent verbal and written communication skills
• 4-year Bachelors of Science or Arts (B.S. or B.A.) degree

Our Team Culture.. The 3F’s!

• Fun: You have fun talking to people from various walks of life and bringing them into your life. You are passionate about helping customers succeed and helping salespeople reach their full potential.
• Freedom: You love working remotely with a flexible schedule and in an environment where meeting goals means more than hours spent. You are self-accountable and self-motivated to create results, and you communicate your own needs clearly to teammates.
• Fortitude: You are growth-minded and love the idea of working at an early-stage startup - you’re excited to test yourself and be the captain of your own ship. You are persistent, dynamic, thoughtful, kind, smart, and hardworking.

Sounds exciting? Don’t wait… Apply now and start the next stage of your career.

What customers say about Bitesize:

“We BELIEVE in Bitesize. 2 months investment in your product/service = over $170k in gross!”

“Y’all are unbelievable! I encourage anyone in the Automotive industry to look into what Jess and her team are doing. By far one of the best tools we have had in our store. Congrats!”

“This morning was the most appraisals we’ve had ever, in the 20 years I’ve been here.”

At Bitesize, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

Bitesize is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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