Account Manager: Growth & Retention (Remote)

Popl; United States; Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Fully remote

Equity

Health insurance

Unlimited PTO

Wellness credit

Full benefits

Job summary

Popl is seeking an Account Manager to join our remote-friendly team. You will work with Account Executives and Customer Success to ensure customers realize ongoing value, drive retention, and growth for our in-person GTM platform.

You will own renewals, identify expansion opportunities, and analyze customer data to mitigate churn risk. Strong communication and negotiation skills, plus experience with Salesforce and Stripe, are highly valued.

Qualifications

• 4–6 years in account management for a B2B SaaS company.
• Proven renewals and upsell track record.
• Excellent communication, negotiation and relationship mgmt.
• Ability to analyze data to identify risks and opportunities.
• Experience with Salesforce and Stripe.
• Direct revenue closing (renewals, cross-sell/upsell, or new business).
• Ability to anticipate customer needs to identify growth across accounts.
• Organizational and time-management skills.
• Adaptable to a fast-paced startup environment.

Responsibilities

• Own and drive Net Revenue Retention (NRR) and expand revenue.
• Manage renewals and secure timely contract renewals.
• Identify expansion opportunities through upsell and cross-sell.
• Maintain deep product knowledge and communicate value.
• Collaborate cross-functionally with Account Executives and Customer Success.
• Monitor customer health and address risks proactively.
• Negotiate contracts while maintaining relationships.

Skills

Account management

Renewals upsell

Communication

Negotiation

Data analysis

Salesforce

Stripe

Relationships

Upsell

Tools

Salesforce

Stripe

Job description

Popl is seeking an Account Manager to join our remote-friendly team. You will work with Account Executives and Customer Success to ensure customers realize ongoing value, drive retention, and growth for our in-person GTM platform.

You will own renewals, identify expansion opportunities, and analyze customer data to mitigate churn risk. Strong communication and negotiation skills, plus experience with Salesforce and Stripe, are highly valued.