Account Manager

Popl; United States; Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Fully remote

Equity

Health insurance

Unlimited PTO

Wellness credit

Full benefits

Job summary

Popl is seeking an Account Manager to join our remote-friendly team. You will work with Account Executives and Customer Success to ensure customers realize ongoing value, drive retention, and growth for our in-person GTM platform.

You will own renewals, identify expansion opportunities, and analyze customer data to mitigate churn risk. Strong communication and negotiation skills, plus experience with Salesforce and Stripe, are highly valued.

Qualifications

• 4–6 years in account management for a B2B SaaS company.
• Proven renewals and upsell track record.
• Excellent communication, negotiation and relationship mgmt.
• Ability to analyze data to identify risks and opportunities.
• Experience with Salesforce and Stripe.
• Direct revenue closing (renewals, cross-sell/upsell, or new business).
• Ability to anticipate customer needs to identify growth across accounts.
• Organizational and time-management skills.
• Adaptable to a fast-paced startup environment.

Responsibilities

• Own and drive Net Revenue Retention (NRR) and expand revenue.
• Manage renewals and secure timely contract renewals.
• Identify expansion opportunities through upsell and cross-sell.
• Maintain deep product knowledge and communicate value.
• Collaborate cross-functionally with Account Executives and Customer Success.
• Monitor customer health and address risks proactively.
• Negotiate contracts while maintaining relationships.

Skills

Account management

Renewals upsell

Communication

Negotiation

Data analysis

Salesforce

Stripe

Relationships

Upsell

Tools

Salesforce

Stripe

Job description

Who We Are

Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead. In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.

About The Role

We are seeking a dynamic and experienced Account Manager to join our growing team at Popl, the market leader in lead capture & digital business card software for teams! In this newly established role, you will work closely with our Account Executives and Customer Success teams to ensure customers realize ongoing value from our platform leading to strong retention and growth. You will be responsible for identifying expansion opportunities, mitigating churn risks, and fostering long-term relationships with key accounts.

What You’ll Do

• Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
• Manage renewals: Proactively engage with customers to secure timely contract renewals.
• Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
• Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value
• Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
• Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth
• Negotiate contracts: Ensure favorable terms while maintaining strong relationships.

What We’re Looking For

• 4-6 years of experience in account management within a B2B SaaS company.
• Proven track record of driving renewals and upsell revenue
• Excellent communication, negotiation, and relationship management skills.
• Ability to analyze customer data to identify risks and opportunities.
• Experience working with Salesforce and Stripe
• Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
• Excellent verbal and written communication skills, as well as interpersonal skills
• Organizational, project management, and time management skills
• High adaptability and desire to operate in a fast-paced, ever-changing startup environment

Nice to Haves

• Industry Knowledge: Experience in the lead capture, digital business card, or related tech industry.
• Networking Skills: Established network of contacts and decision-makers.
• Analytical Skills: Ability to analyze customer metrics and derive actionable insights to improve performance.
• Continuous Learning: At Popl, we are excited to learn new things every single day. Being a curious and continuous learner is paramount.
• Team Player: Willingness to join and help cultivate a positive team culture. Our team is young, full of energy, and so excited about our mission. We’d like to have you join us!

Why join us?

• Be part of a rocket-ship startup redefining how professionals connect and grow.
• Work closely with experienced leaders and cross-functional teams to shape our financial strategy.
• Make a measurable impact in a role critical to our long-term success.
• Fully remote
• Competitive salary
• Meaningful equity
• Full insurance & benefits
• Unlimited PTO
• $150 monthly wellness credit
• Constant daily learning

Popl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Compensation Range: $100K - $160K