Account Manager: Growth & Relationship Leader (Hybrid)

Adsalarm; Chicago (IL); Hybrid; USD 48,000 - 54,800; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Flexible Work-from-Home Opportunities

Company-Provided Laptop and Cell Phone

401(k) with Employer Match

Tuition Reimbursement

Professional Development and Training

Paid Parental Leave

Mileage Reimbursement

Employee Discounts

Company-Sponsored Events

Medical, Dental, and Vision Insurance

Life Insurance

Short-Term Disability

Employee Assistance Program

Job summary

Alarm Detection Systems (ADS) is seeking an Account Manager in Chicago who enjoys building relationships, helping customers, and growing revenue. You’ll work with existing customers, support retention, and develop skills to advance into an Outside Sales Representative position.

Based in Chicago, you will travel within your territory, collaborate with Sales, Operations, Installation, and Customer Service teams, and leverage our CRM to deliver an exceptional customer experience.

Qualifications

• Bachelor's degree in Business, Marketing, Sales, or a related field.
• Experience in security, alarm, technology, or related industries is a plus.
• Strong communication and relationship-building skills.
• Bilingual skills are a plus.

Responsibilities

• Manage and grow an assigned portfolio of customer accounts.
• Build strong relationships with customers and key decision-makers.
• Identify opportunities for upgrades, referrals, and account growth.
• Collaborate with Outside Sales Representatives to develop opportunities.
• Proactively reach out via phone, virtual, and in-person interactions.
• Address customer concerns and recommend solutions to improve satisfaction and retention.
• Maintain accurate customer records in CRM and coordinate with internal teams.

Skills

Account management

Customer service

Relationship building

Communication

Education

Bachelor's degree in Business/Marketing/Sales

Job description

Alarm Detection Systems (ADS) is seeking an Account Manager in Chicago who enjoys building relationships, helping customers, and growing revenue. You’ll work with existing customers, support retention, and develop skills to advance into an Outside Sales Representative position.

Based in Chicago, you will travel within your territory, collaborate with Sales, Operations, Installation, and Customer Service teams, and leverage our CRM to deliver an exceptional customer experience.