Account Manager

Adsalarm; Evanston (IL); Hybrid; USD 43,000 - 53,000; Full time

Benefits offered by this job

PTO

Holidays

Flexible Work-from-Home Opportunities

Company-Provided Laptop and Cell Phone

401(k) with Employer Match

Tuition Reimbursement

Professional Development and Training

Paid Parental Leave

Mileage Reimbursement

Employee Discounts

Company-Sponsored Events

Job summary

Alarm Detection Systems (ADS) is seeking an Account Manager to nurture existing customer relationships, support growth, and advance to Outside Sales. You’ll work with customers, document needs, and identify opportunities for upgrades and referrals while collaborating with Sales and Service teams.

The role emphasizes proactive outreach, strong communication, and a customer-first mindset. Travel within the territory is expected as you build long-term partnerships.

Qualifications

• Account management, sales, or business development experience.
• Bachelor's degree in Business, Marketing, Sales, or related field.
• Experience in security, alarm, technology, or related industries; bilingual a plus.

Responsibilities

• Manage and grow an assigned portfolio of customer accounts.
• Build strong relationships with customers and key decision-makers.
• Identify opportunities for upgrades, expanded services, referrals, and account growth.
• Support Outside Sales Representatives to develop and advance sales opportunities.
• Conduct proactive outreach via phone, video calls, and in-person meetings.
• Address customer concerns and recommend solutions to strengthen satisfaction.
• Maintain accurate customer records in our CRM system.
• Collaborate with Sales, Operations, Installation, and Customer Service teams.
• Travel within the assigned territory to meet customers and prospects.
• Develop skills and product knowledge to advance into an Outside Sales role.

Skills

Account management experience

Sales experience

Customer service experience

Business development

Education

Bachelor's degree in Business/Marketing/Sales or related field

Tools

CRM systems

Job description

Protect What Matters. Build Your Career.

For more than 55 years, Alarm Detection Systems (ADS) has helped businesses and homeowners protect what matters most through industry-leading security, fire alarm, video surveillance, and access control solutions.

We're looking for an Account Manager who enjoys building relationships, helping customers, and creating opportunities for growth. In this role, you'll work directly with existing customers, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position.

Why Join ADS?

At ADS, our culture is built on five core values:

• Customer First – We put our customers at the center of everything we do.
• Do Whatever You Say and Whatever It Takes – We honor our commitments and follow through.
• Embrace Change and Pursue Growth – We continuously learn, improve, and adapt.
• Be a Team Player – We work together to achieve shared success.
• Care About People – We value relationships and genuinely care about our customers, coworkers, and communities.

We believe our people are our greatest asset. That's why we invest in training, professional development, and career advancement opportunities while fostering a supportive and collaborative work environment.

How You'll Make an Impact

• Manage and grow an assigned portfolio of customer accounts.
• Build strong relationships with customers and key decision-makers.
• Identify opportunities for upgrades, expanded services, referrals, and account growth.
• Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
• Conduct proactive outreach through phone, virtual, and in-person interactions.
• Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
• Maintain accurate customer records and activity within our CRM system.
• Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
• Travel within your assigned territory to meet with customers and prospects.
• Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.

What Makes You a Great Fit

• Strong communication and relationship-building skills.
• A customer-focused mindset and passion for helping others.
• Self-motivated, organized, and goal-oriented.
• Ability to manage multiple priorities and follow through on commitments.
• Strong problem-solving and critical-thinking abilities.
• Professional and confident when interacting with customers.

Background & Experience

• Account management, sales, customer service, or business development experience.
• Bachelor's degree in Business, Marketing, Sales, or a related field.
• Experience in the security, alarm, technology, or related industries.
• Bilingual skills are a plus.

Benefits & Perks

• Paid Time Off (PTO)
• Paid Holidays
• Flexible Work-from-Home Opportunities
• Company-Provided Laptop and Cell Phone
• 401(k) with Employer Match
• Tuition Reimbursement
• Professional Development and Training Opportunities
• Paid Parental Leave
• Mileage Reimbursement
• Employee, Friends, and Family Discounts
• Company-Sponsored Events and Team Activities
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employer-Paid Short-Term Disability
• Employee Assistance Program (EAP)

Compensation

Base Salary: $48,000 annually

Compensation is designed to reward strong performance, customer retention, account growth, and overall contribution to team success. In addition to base pay, this position is eligible for:

• Quarterly performance bonuses
• District performance kicker

On-Target Earnings (OTE): $54,800

Alarm Detection Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.