Account Manager: Growth Path to Outside Sales (Security)

Alarm Detection Systems, Inc.; DeKalb (IL); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with Employer Match

Tuition Reimbursement

Professional Development and Training

Flexible Work-from-Home Opportunities

Laptop provided

Cell Phone provided

Medical insurance

Job summary

Alarm Detection Systems, Inc. is seeking an Account Manager to grow an assigned portfolio and build strong relationships with key decision-makers. You will identify opportunities for upgrades, referrals, and account growth while supporting Outside Sales Representatives to advance sales opportunities.

You’ll conduct proactive outreach by phone, virtual meetings, and in-person visits, address customer concerns, and ensure an exceptional customer experience. Travel within your territory is required.

Qualifications

• Account management, sales, customer service, or business development experience.
• Bachelor’s degree in Business, Marketing, Sales, or a related field.
• Experience in the security, alarm, technology, or related industries.
• Bilingual skills are a plus.

Responsibilities

• Manage and grow an assigned portfolio of customer accounts.
• Build strong relationships with customers and key decision-makers.
• Identify opportunities for upgrades, expanded services, referrals, and account growth.
• Support Outside Sales Representatives to develop opportunities.
• Conduct proactive outreach through phone, virtual, and in-person interactions.
• Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
• Maintain accurate customer records and activity within our CRM system.
• Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
• Travel within your assigned territory to meet with customers and prospects.
• Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.

Skills

Relationship building

Communication skills

Sales experience

Self-motivated

Multitasking

Bilingual (plus)

Education

Bachelor's degree in Business/Marketing/Sales or related

Job description

Alarm Detection Systems, Inc. is seeking an Account Manager to grow an assigned portfolio and build strong relationships with key decision-makers. You will identify opportunities for upgrades, referrals, and account growth while supporting Outside Sales Representatives to advance sales opportunities.

You’ll conduct proactive outreach by phone, virtual meetings, and in-person visits, address customer concerns, and ensure an exceptional customer experience. Travel within your territory is required.