Account Manager (Fully Remote)

Cosuno; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Cosuno Ventures GmbH is seeking a customer operations professional dedicated to owning the post-onboarding journey. You will monitor customer performance, conduct regular health checks, and manage occasions such as renewals or exits with a structured, data-driven approach.

You will independently negotiate package changes and contract terms within the defined playbook, keep pricing aligned with strategy, and forecast weekly in Salesforce to produce a readable forecast for the team and leadership.

Responsibilities

• Own customers after onboarding: track performance.
• First contact after cancellation within five working days.
• Conduct pain analysis, offer, conclusion or clean exit.

Job description

• Own every customer after successful onboarding: performance tracking, first contact after cancellation within five working days, pain analysis, offer, conclusion or clean exit.
• Negotiate package changes, contract terms, and incentives independently within the playbook and hold the price where needed.
• Forecast weekly with commit and best case, keep Salesforce clean so forecast is readable without inquiry.