Account Manager, AMER (Remote) (Fully Remote)

Customer.io; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Customer.io, a growing tech company in the United States, is seeking a proactive professional to manage a portfolio of accounts and forecast renewal and expansion opportunities. You will partner with Customer Success and Sales to drive expansion through value-based discussions and adoption strategies.

The role emphasizes data-driven decision making, CRM hygiene, and cross-functional collaboration across Legal, Finance, and other teams to close deals and ensure account health.

Qualifications

• Forecast renewal and expansion pipelines using a repeatable methodology.
• Maintain CRM hygiene and reliable pipeline data.
• Make data-driven decisions rather than relying on gut feel.

Responsibilities

• Own your book of business and spot opportunities and challenges early.
• Take accountability for results and bring thoughtful recommendations to your manager.
• Drive growth through value articulation and adoption, not feature gates.

Skills

Forecasting

CRM hygiene

Data-driven decisions

Cross-functional collaboration

Job description

• Treat your book of business as your own, spotting opportunities and challenges early.
• Take accountability for results and bring thoughtful recommendations to your manager.
• Drive growth through value articulation and adoption, not feature gates.

Forecasting and Data:

• Use a repeatable methodology to forecast renewal and expansion pipeline accurately.
• Maintain strong CRM hygiene and reliable pipeline data.
• Make data-driven decisions, not gut feel.

Cross-Functional Partnership:

• Build trust across the organization, not just with one champion.
• Partner closely with Customer Success on account health and with Sales on expansion deals.
• Collaborate with Legal, Finance, and other teams as needed to close deals.

Customer.io

Customer.io helps over 9,000 companies send billions of automated emails, push notifications, in-app messages, and SMS daily. They are a mid-sized, growth-oriented tech company that values empathy, transparency, and responsibility.