Account Manager (Fully Remote)

CrowdRiff; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

CrowdRiff Inc. is seeking a Customer Success Manager to oversee a portfolio of about 100 customer accounts, primarily Destination Marketing Organizations (DMOs), driving retention and growth through proactive relationship management and strategic upselling.

You will build strong relationships with multiple stakeholders, pursue upsell and cross-sell opportunities, monitor account health, and collaborate with support to ensure product adoption and success, meeting quarterly and annual revenue

Responsibilities

• Manage a book of roughly 100 customer accounts, primarily Destination Marketing Organizations (DMOs), to retain and grow through proactive relationship management and strategic upselling.
• Build strong relationships with multiple stakeholders, execute upsell and cross-sell opportunities, and meet quarterly/annual retention and revenue targets.
• Serve as primary point of contact for customers, monitor health, and collaborate with support to ensure product adoption and success.

Job description

• Manage a book of roughly 100 customer accounts, primarily Destination Marketing Organizations (DMOs), to retain and grow through proactive relationship management and strategic upselling.
• Build strong relationships with multiple stakeholders, execute upsell and cross-sell opportunities, and meet quarterly/annual retention and revenue targets.
• Serve as primary point of contact for customers, monitor health, and collaborate with support to ensure product adoption and success.