Account Manager (Facility Solutions Manager)

City Wide Facility Solutions; Fort Wayne (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) retirement savings with company

8 paid holidays and 15 days of PTO

Team Outings

Job summary

City Wide Facility Solutions is seeking an Account Manager (Facility Solutions Manager) for our Fort Wayne, IN franchise. The role centers on solving client facility challenges and building long-term relationships with clients and contractors to ensure high satisfaction.

Essential duties include managing client relationships, coordinating contractor activity, negotiating service agreements, and supervising the Account Compliance Managers to execute the client strategy effectively.

Qualifications

• 3–5+ years of sales and management experience in building maintenance, facility management, or equivalent.
• Bilingual (English and Spanish) - preferred not required.
• High School diploma required, bachelor's degree highly desirable.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Route-based experience is highly desirable.
• Proficient in Microsoft Office and knowledge of CRM databases.
• Must have reliable transportation and active insurance.

Responsibilities

• Manage client relationships and retention across assigned territory.
• Coordinate with contractors, ensure compliance, and participate in monthly IC paydays.
• Negotiate agreements with clients for additional services including pricing, staffing, and logistics.
• Perform detailed quality control inspections and follow-through.
• Supervise Account Compliance Managers and ensure service execution.
• Maintain current client documents and communications.
• Collaborate with accounting to resolve discrepancies in client accounts.
• Utilize City Wide's CRM to document inspections and charges.

Skills

Sales & account management

Relationship building

Verbal & written communication

English/Spanish bilingual

Education

High School diploma

Bachelor's degree desirable

Tools

CRM software

Microsoft Office

Job description

City Wide Facility Solutions, the nation's leading management company in the building maintenance industry, is actively seeking an Account Manager (Facility Solutions Manager) for our franchise location in Fort Wayne, IN. We are one of more than 100+ markets across the United States and Canada. Our mission at City Wide is to build environments that elevate people.

The primary responsibilities of

the Account Manager are to provide solutions to a wide range of issues clients face at their facilities in their assigned territory while developing long-term relationships with clients and contractors to ensure high client satisfaction.

Essential Functions:

• All aspects of client relationships- Retention is everyone's job!
• Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydays
• Negotiate agreements with clients for additional services - determine pricing, staffing, and logistics
• Detailed quality control inspections of client sites and consistent follow-through based on statement of work.
• Supervise and direct Account Compliance Managers; ensure the client's strategy is executed and all services are performed correctly by assigned contractors
• Keep all clientele documents updated and current
• Effectively communicate all client issues with contractors- Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor compliance
• Coordinate with accounting on any discrepancies on client accounts.
• Use City Wide's CRM to document client inspections, adding extra charges, ACM routing, etc

Requirements

• 3-5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience
• Bilingual ( English and Spanish) - preferred not required
• High School diploma required, bachelor's degree highly desirable
• Highly detail-oriented and excellent follow-through on commitments
• Positive and outgoing personality; great at building relationships
• Excellent verbal and strong written communication skills
• Route-based experience is highly desirable
• Proficient in Microsoft Office and knowledge of CRM databases
• Must have reliable transportation and active insurance.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift to 25 pounds.

Benefits:

• Medical, Dental, and Vision Insurance
• 401(K) retirement savings plan with company match
• 8 paid holidays and 15 days of PTO
• Team Outings

Pay includes

$90,000 total compensation targeted in your first year! Within the compensation, it includes the following:

• Base salary
• Car allowance
• Bonuses (quarterly)
• Uncapped commission pay

Second year target $100-$130,000