Account Manager

City Wide Facility Solutions; Indianapolis (IN); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) retirement plan with company match

Paid holidays and PTO

Top Performer Incentive Trip

Team Outings

Profit-sharing eligibility after 2 years

Job summary

A leading facilities management company in Indianapolis is seeking an experienced Account Manager. In this role, you will manage client relationships, negotiate service agreements, and conduct quality control inspections. Ideal candidates will have 3-5 years in building maintenance or facility management, excellent communication skills, and a positive attitude. This full-time position offers a competitive salary with significant earnings potential through incentives and commissions.

Qualifications

• 3-5+ years of sales and management experience in building maintenance or facility management.
• Positive and outgoing personality with excellent verbal and written communication skills.
• Must have reliable transportation and active insurance.

Responsibilities

• Manage client relationships and ensure retention.
• Negotiate agreements with clients for additional services.
• Conduct quality control inspections of client sites.

Skills

Sales and management experience

Detail-oriented

Excellent communication skills

Relationship-building

Proficiency in Microsoft Office

Education

High school diploma

Bachelor's degree

Tools

CRM databases

Job description

Overview

City Wide Facility Solutions, the nation's leading management company in the building maintenance industry, is actively seeking an Account Manager (Facility Solutions Manager) for our franchise location in Indianapolis, IN. We are in 100+ markets across the United States and Canada. Our mission at City Wide is to build environments that elevate people.

Base pay range
$75,000.00/yr - $100,000.00/yr

This range is provided by City Wide Facility Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• All aspects of client relationships - Retention is everyone's job!
• Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydays
• Negotiate agreements with clients for additional services - determine pricing, staffing, and logistics
• Detailed quality control inspections of client sites and consistent follow-through based on statement of work.
• Supervise and direct Account Compliance Managers; ensure the client's strategy is executed and all services are performed correctly by assigned contractors
• Keep all clientele documents updated and current
• Effectively communicate all client issues with contractors - Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor compliance
• Coordinate with accounting on any discrepancies on client accounts
• Use City Wide's CRM to document client inspections, adding extra charges, ACM routing, etc

Qualifications

• 3-5+ years of sales and management experience in building maintenance, facility management or equivalent experience
• High school diploma required; bachelor's degree highly desirable
• Highly detail-oriented with excellent follow-through on commitments
• Positive and outgoing personality; great at building relationships
• Excellent verbal and strong written communication skills
• Route-based experience is highly desirable
• Proficient in Microsoft Office and knowledge of CRM databases
• Must have reliable transportation and active insurance

Physical Demands

Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

Benefits

• Medical, Dental, and Vision Insurance
• 401(K) retirement savings plan with company match
• 8 paid holidays and 15 days of PTO
• Top Performer Incentive Trip (company paid)
• Team Outings
• After 2 full years at City Wide you will become eligible for our profit-sharing program

Pay includes: $90,000 total compensation targeted in your first year!

Within the compensation, it includes the following:

• Base salary
• Car allowance
• Bonuses (quarterly)
• Uncapped commission pay (first 6 months guaranteed - paid monthly)

Second year target: $100-$130,000

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Facilities Services