Account Manager

City Wide; Lexington (KY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

120 hours of PTO

Mileage reimbursement

Free dry cleaning

Job summary

City Wide in Lexington, Kentucky is seeking a Facility Solutions Manager to serve as the primary contact for commercial clients, overseeing operations and ensuring service delivery.

The ideal candidate will have 3–5 years of experience in facilities management, exceptional communication skills, and a proactive approach to problem-solving. City Wide offers competitive compensation, benefits, and opportunities for career advancement.

Qualifications

• 3–5 years of experience in facilities or B2B service leadership.
• Confidence in client and contractor communications.
• High level of accountability and organization.

Responsibilities

• Serve as the primary contact for commercial facility clients.
• Manage operations including inspections and service quality.
• Build strong relationships through communication.

Skills

Accountability

Communication

Problem-solving

Organization

Education

High school diploma

Bachelor's degree (preferred)

Tools

CRM system

Job description

Not Your Typical Account Manager—You’re the Face of Service

You’re not just someone who checks the boxes — you’re the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we’re looking for a Facility Solutions Manager (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go‑to partner for delivering exceptional building maintenance services.

This is a people‑first role that blends client management, operational coordination, and strategic problem‑solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.

What You’ll Be Doing:

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long‑term relationships with clients and contractors through consistent communication and follow‑through.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after‑hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently.

What We’re Looking For:

• 3–5 years of experience in facilities, route‑based account management, or B2B service leadership.
• Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.
• Natural problem‑solving instincts and the ability to juggle multiple moving parts.
• High level of accountability and organization — you own your outcomes.
• High school diploma required; Bachelor’s degree preferred.
• Valid driver’s license, clean driving record, and road warrior mentality.

Why City Wide?

We’re not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three‑time nominee of Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

What You’ll Gain:

• Competitive compensation with strong uncapped commission.
• Benefit‑rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
• Free dry cleaning included — a small perk that makes a big difference.
• Daily visibility and collaboration with senior leadership — your voice matters.
• Real room to advance

COMPENSATION

Base Salary, Uncapped Commission, Mileage Reimbursement ($0.70/mile)

Total Year 1: $80,000–$90,000

Total After Year 1: $100,000+

If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!

City Wide is an Equal Opportunity Employer.